Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilson Garcia

Orlando,FL

Summary

Polite and professional Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Maintenance Technician

Chevron
09.2023 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Call Center Representative

Advanced Call Center Technologies LLC
06.2020 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Liberty High School
Bethlehem, PA
05.1988

Skills

  • Problem-solving skills
  • Customer Support
  • Customer Service
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Dishwashing
  • Cooking
  • Food handling
  • Maintenance
  • Maintenance Inspections
  • Product maintenance

Languages

English
Native or Bilingual

Timeline

Maintenance Technician

Chevron
09.2023 - Current

Call Center Representative

Advanced Call Center Technologies LLC
06.2020 - 07.2022

High School Diploma -

Liberty High School
Wilson Garcia