Wilson Lasso Gomez
Houston,TX
Summary
Experienced IT Support and System Administrator with a solid background in Windows/Linux systems, networking, and cloud technologies. Skilled in providing technical support, overseeing IT infrastructure, and enhancing system performance through automation. Actively improving skill set by gaining proficiency in Cloud Computing (Azure, AWS) and DevOps tools (Terraform, CI/CD, Kubernetes).
Overview
8
8
years of professional experience
Work History
Building Engineer
BKR Real Estate Management
10.2023 - Current
- Maintained computerized or manual equipment logs to detail preventive work.
- Performed routine maintenance tasks on various building equipment, ensuring optimal operation and minimizing downtime.
- Engaged with tenants to collect feedback on building amenities, leading to targeted improvements.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Developed and executed scripts for automating routine tasks, increasing operational efficiency and reducing manual errors.
- Assisted in managing database systems, ensuring data integrity, security, and availability.
IT Support & System Administrator
Freelance IT Support & System Administrator
01.2022 - 10.2023
- Provided remote IT support for small businesses, troubleshooting hardware/software issues
- Managed Windows/Linux server environments, including updates, security patches, and backup strategies
- Configured and maintained network infrastructure, including VPNs, firewalls, and DNS settings
- Assisted in cloud migration projects using Azure virtual machines and cloud storage solutions
- Automated repetitive administrative tasks using PowerShell scripts
IT Support Technician
Leaders Community Occupational Foundation
01.2017 - 01.2022
- Provided first and second-level IT support for end-users in a corporate environment
- Managed Active Directory accounts, group policies, and security settings
- Diagnosed and resolved hardware/software issues, improving response time by 30%
- Implemented remote desktop support solutions to assist users efficiently
- Developed software for desktop and mobile operating systems.
- Designed customized solutions for proposals to potential customers.
Education
Master of Science - Software Engineering & Computer Systems
International University of La Rioja (UNIR)
Bachelor of Science - Electronic Engineering
Autonomous University of the West
Skills
- Windows Server
- Linux
- IT Support
- Help Desk
- Troubleshooting
- End-User Support
- Remote Assistance
- TCP/IP
- VPNs
- Firewalls
- DNS
- DHCP
- Active Directory
- Group Policies
- PowerShell Scripting
- Azure
- AWS
- Virtual Machines
- Bash
- PowerShell
- Python
- Software development
- Web application development
- Hardware and software installation
- Virtualization
- DevOps principles
- Cloud computing
- Javascript
Education Certifications
Master of Science in Software Engineering & Computer Systems, International University of La Rioja (UNIR), Spain, U.S. Equivalency Verified, Bachelor of Science in Electronic Engineering, Autonomous University of the West, Colombia, U.S. Equivalency Verified, Microsoft Certified: Azure Fundamentals (AZ-900), Expected 2024, IBM DevOps and Software Engineering, Expected 2024, CompTIA Network+, Expected 2024
Open To Learning
True
Personal Information
- Willing To Relocate: True
- Title: IT Support & System Administrator | Cloud & DevOps Enthusiast
Timeline
Building Engineer
BKR Real Estate Management
10.2023 - Current
IT Support & System Administrator
Freelance IT Support & System Administrator
01.2022 - 10.2023
IT Support Technician
Leaders Community Occupational Foundation
01.2017 - 01.2022
Bachelor of Science - Electronic Engineering
Autonomous University of the West
Master of Science - Software Engineering & Computer Systems
International University of La Rioja (UNIR)
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