Wilson Ly
Ewa Beach,HI
Summary
U.S Army veteran and Information and Security Assurance student is seeking an entry-level IT Help Desk position to gain hands-on experience while continuing studies. Reliable, detail-oriented, and motivated to learn new technical skills. Strong background in communication, teamwork, and problem-solving, developed through years of professional and leadership experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Infantryman
U.S Army
Various Locations
10.2003 - 10.2023
Operations NCO | U.S. Army – JBPH-H, HI | Dec 2018 – Oct 2023
- Coordinated daily operations and scheduling for multiple teams.
- Maintained records and ensured compliance with established policies.
- Trained and mentored team members, promoting efficiency and accountability.
- Communicated effectively with leadership and peers to solve problems under pressure.
Platoon Sergeant | U.S. Army – Fort Stewart, GA | Nov 2014 – Nov 2018
- Supervised and supported a 40-person team, ensuring tasks were completed accurately and on time.
- Conducted training and developed team members in communication and leadership.
- Managed logistical and administrative requirements with attention to detail.
Recovery Supervisor | U.S. Army – JBPH-H, HI | Apr 2011 – Oct 2014
- Planned and supervised recovery missions in varied environments.
- Ensured accurate documentation and accountability of all personnel and equipment.
- Promoted teamwork and safety during high-pressure operations.
Education
Bachelor of Applied Science - Information And Security Assurance
University of Hawaiʻi At West Oʻahu
Kapolei, HI12-2027
Associate of Applied Science - Information & Computer Science
Leeward Community College
Pearl City, HI05-2025
Skills
- Basic troubleshooting (Windows, macOS, and software issues)
- Customer service and clear communication
- Time management and teamwork
- Following procedures and documenting tasks
- Basic understanding of cybersecurity and networking concepts
Accomplishments
- Dean’s List (Fall 2024) - AAS in Information & Computer Science, Leeward Community College
Certification
- Battle Staff NCO Course – Planning and coordination
- Basic Military Mountaineer Course – Leadership and problem-solving
- Master Fitness Trainer Course – Mentorship and performance development
Timeline
Infantryman
U.S Army
10.2003 - 10.2023
Bachelor of Applied Science - Information And Security Assurance
University of Hawaiʻi At West Oʻahu
Associate of Applied Science - Information & Computer Science
Leeward Community College