Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Wilson Ly

Ewa Beach,HI

Summary

U.S Army veteran and Information and Security Assurance student is seeking an entry-level IT Help Desk position to gain hands-on experience while continuing studies. Reliable, detail-oriented, and motivated to learn new technical skills. Strong background in communication, teamwork, and problem-solving, developed through years of professional and leadership experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Infantryman

U.S Army
Various Locations
10.2003 - 10.2023

Operations NCO | U.S. Army – JBPH-H, HI | Dec 2018 – Oct 2023

  • Coordinated daily operations and scheduling for multiple teams.
  • Maintained records and ensured compliance with established policies.
  • Trained and mentored team members, promoting efficiency and accountability.
  • Communicated effectively with leadership and peers to solve problems under pressure.

Platoon Sergeant | U.S. Army – Fort Stewart, GA | Nov 2014 – Nov 2018

  • Supervised and supported a 40-person team, ensuring tasks were completed accurately and on time.
  • Conducted training and developed team members in communication and leadership.
  • Managed logistical and administrative requirements with attention to detail.

Recovery Supervisor | U.S. Army – JBPH-H, HI | Apr 2011 – Oct 2014

  • Planned and supervised recovery missions in varied environments.
  • Ensured accurate documentation and accountability of all personnel and equipment.
  • Promoted teamwork and safety during high-pressure operations.

Education

Bachelor of Applied Science - Information And Security Assurance

University of Hawaiʻi At West Oʻahu
Kapolei, HI
12-2027

Associate of Applied Science - Information & Computer Science

Leeward Community College
Pearl City, HI
05-2025

Skills

  • Basic troubleshooting (Windows, macOS, and software issues)
  • Customer service and clear communication
  • Time management and teamwork
  • Following procedures and documenting tasks
  • Basic understanding of cybersecurity and networking concepts

Accomplishments

  • Dean’s List (Fall 2024) - AAS in Information & Computer Science, Leeward Community College

Certification

  • Battle Staff NCO Course – Planning and coordination
  • Basic Military Mountaineer Course – Leadership and problem-solving
  • Master Fitness Trainer Course – Mentorship and performance development

Timeline

Infantryman

U.S Army
10.2003 - 10.2023

Bachelor of Applied Science - Information And Security Assurance

University of Hawaiʻi At West Oʻahu

Associate of Applied Science - Information & Computer Science

Leeward Community College