Wilson Medina
Sugar Hill,GA
Overview
6
6
years of professional experience
1
1
Certification
Work History
EBay Specialist, Processing, IT Technician, Helpdesk
Tech Vitality Solutions
Suwanee, Ga
04.2019 - 07.2023
- Lead hardware technicican
- Dell and HP servers 11th - 15th Gen
- Trouble shooting/installing windows 7,8,10
- Knowledge of monitoring, tracking and participate in the resolution of tickets using TCP, IP (Transmission Control Protocol, Internet Protocol)
- Support and configure the LAN Cabling, VPN, switches, and Cisco routers
- Test and configure new equipment as necessary
- Worked with routing protocols for the LAN and WAN network of our team
- Administrative support MS Office Team building Dell and HP Server Technician Experience: Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service Configure RAID, update drivers, utilize iDRAC and lifecycle controllers Install all network hardware and make needed upgrades and repairs Updated software versions with patches and new installations to close security loopholes and protect users Disassembled computer systems to troubleshoot and resolve hardware issues Observed system functioning and entered commands to test different areas of operations
- Resolved hardware issues including replacing parts as necessary.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Warehouse Worker
Quick Trip
Jefferson, GA
11.2018 - 06.2019
- Maintained stock levels in accordance with company policies.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used pallet jacks to move items to and from warehouse locations.
Assistant Store Manager/IT Technician
Cash America
Gainesville , GA
03.2017 - 03.2018
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Training new hire's to succeed
- Team building
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Supported customers with password resets and account customization.
Education
High School Diploma -
Lanier High School
Sugar Hill, GA05-2018
Skills
- Fluent in spanish with verbal, writing, and reading
- self motivated with a strong work ethic
- team builder
- dependable
- knowledge with customer service/ technological work
- Organizational Skills
References
- Savanahh Derrick, (678)-899-0287
- Jonah Floride, (770)-296-0008
Certification
- HP server License
Timeline
EBay Specialist, Processing, IT Technician, Helpdesk
Tech Vitality Solutions
04.2019 - 07.2023
Warehouse Worker
Quick Trip
11.2018 - 06.2019
Assistant Store Manager/IT Technician
Cash America
03.2017 - 03.2018
High School Diploma -
Lanier High School
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