Wilson Narvaez
Brooklyn,NY
Summary
Adept at schedule management and demonstrating exceptional customer service, I excelled in roles across various industries, including a notable tenure at Tech Repair. My ability to troubleshoot and resolve complex issues, coupled with a knack for fostering positive interactions, consistently enhances operational efficiency and customer satisfaction,
Overview
9
9
years of professional experience
Work History
Uber Driver
Uber
04.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Phone Repair Technician
Tech Repair
09.2021 - Current
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
Sign Designer & Awning Maker
Niola Designs
06.2015 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Amazon Picker
Amazon
11.2021 - 06.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
HVAC Technician
CityWide HVAC
09.2018 - 09.2021
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Education
High School -
Newtown Highschool
48-01 90th St, Elmhurst, NY 1137306.2018
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
Timeline
Uber Driver
Uber
04.2022 - Current
Amazon Picker
Amazon
11.2021 - 06.2022
Phone Repair Technician
Tech Repair
09.2021 - Current
HVAC Technician
CityWide HVAC
09.2018 - 09.2021
Sign Designer & Awning Maker
Niola Designs
06.2015 - Current
High School -
Newtown Highschool
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