Wilson Ozurumba
Nottingham,Maryland
Summary
Experienced Cloud Support Specialist with over 6 years of hands-on experience in providing technical support, managing cloud infrastructure, and optimizing AWS environments. Expertise in troubleshooting, customer support, and implementing scalable, secure cloud solutions. Skilled in a wide array of cloud technologies, including AWS, Python, Bash, Docker, and Kubernetes. Strong communicator and problem solver, focused on delivering high-quality solutions and resolving cloud-related issues efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cloud Support Specialist
Stack IT Solutions
Bladensburg , Maryland
05.2021 - Current
- Provided technical support and guidance to internal teams and clients on AWS-related issues.
- Troubleshot cloud infrastructure problems, ensuring minimal downtime and optimized performance.
- Configured and managed AWS services including EC2, VPC, IAM, and S3 to meet various cloud deployment needs.
- Automated cloud operations using Terraform, Docker, and Kubernetes, reducing manual tasks by 40%.
- Assisted in designing scalable and secure cloud architectures, following best practices and security guidelines.
- Collaborated with DevOps teams to streamline CI/CD processes, improving deployment times by 30%.
- Documented customer inquiries and resolutions in a ticketing system.
- Configured network settings for LANs and WANs.
- Installed operating systems, applications, and related hardware components.
- Developed scripts to automate routine tasks such as backups or data transfers.
- Documented customer interactions and contact information into company database.
Cloud Support Specialist
Kapstack
Bladensburg , MD
03.2018 - 05.2021
- Supported customers by providing expert assistance on AWS services, including setting up and managing EC2, S3, and VPC resources.
- Worked on troubleshooting and resolving cloud infrastructure issues, ensuring minimal impact on client environments.
- Assisted in designing secure and scalable cloud architectures, implementing best practices to optimize performance and security.
- Implemented monitoring and alerting systems for clients using CloudWatch and ELK, ensuring proactive issue detection.
- Created and maintained technical documentation to guide customers in optimizing and managing their cloud environments.
- Installed operating systems, applications, and related hardware components.
- Developed scripts to automate routine tasks such as backups or data transfers.
- Implemented preventive measures to mitigate potential risks or threats.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Documented customer interactions and contact information into company database.
Education
BACHELOR'S DEGREE IN COMPUTER SCIENCE - Computer Science
Babcock University
HIGH SCHOOL -
Loral International
Skills
- Cloud Platforms: AWS (EC2, S3, VPC, RDS, Lambda, CloudWatch)
- Infrastructure as Code: Terraform
- Containerization: Docker, Kubernetes, ECS
- Version Control: Git
- Programming Languages: Python, Bash
- Networking: VPC, Subnets, NAT Gateways, Security Groups, Load Balancing
- DevOps Tools: Jenkins, Ansible, CI/CD Pipelines
- Monitoring & Logging: CloudWatch, Prometheus
- Automation & DevOps: Jenkins, CI/CD Pipelines, Ansible
- Customer Support: Troubleshooting, Problem Resolution, Technical Documentation
- Customer Relationship Management
Certification
Professional Scrum Master (PSM 1) (2022)
Accomplishments
- Strong problem-solving abilities with a focus on delivering timely and effective solutions.
- Proficient in Python and Bash for automating cloud tasks and troubleshooting.
- Excellent communication and customer support skills, adept at guiding clients through complex cloud challenges.
References
References available upon request.
Timeline
Cloud Support Specialist
Stack IT Solutions
05.2021 - Current
Cloud Support Specialist
Kapstack
03.2018 - 05.2021
Professional Scrum Master (PSM 1) (2022)
BACHELOR'S DEGREE IN COMPUTER SCIENCE - Computer Science
Babcock University
HIGH SCHOOL -
Loral International
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