Results-oriented Shift Supervisor experienced in employee training and customer satisfaction. Managed staff effectively to ensure compliance with safety and quality standards, reducing waste and improving operational efficiency through inventory control and quality assurance measures. Trained teams on safety protocols and optimized workflows to enhance customer experiences.
As a shift supervisor at KFC. I have performed duties such as supervising my team during peak hours to ensure customer satisfaction. I have trained new employees in food safety protocols and maintained the KFC standards. I have also performed duties of a restaurant general manager such as keeping the labor below 46 hours a day scheduling all team members to ensure the labor was maintained,making truck orders to ensure the store has all the supplies it needs to ensure operations continue. I have also managed the inventory counts to ensure we have adequate amounts of product and to help reduce waste as well as performed quality control to ensure product is fresh and within temps and help reduce over portioning. I have also resolved customer complaints promptly ensuring all guest have a positive experience.
Supervised team members during shifts, ensuring adherence to operational standards and safety protocols.
Coordinated daily staff schedules to optimize workforce efficiency and maintain service levels.
Trained new employees on food preparation techniques and customer service best practices.