Wilson Sosa
Davenport
Summary
Motivated individual seeking new and challenging opportunities. Multilingual professional with a proven ability to communicate effectively with diverse guests. Employs excellent leadership skills and multi-tasking strengths. Always strives to provide guests with a great and memorable experience.
Overview
18
18
years of professional experience
Work History
Security & Custodial
Walt Disney World
Orlando
04.2023 - Current
- Respond to incidents, assist guests, and cast members during safety/emergency situations - Use radio telecommunication and computer technology
- Operate motor vehicles across the Walt Disney World Resort
- Assisted leadership in daily duties as assigned
- Develop relationships with fellow security guards, cast members, medical technicians, and guests
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security strategies and plans
- Cleaned and maintained the cleanliness of all interior and exterior areas
- Responded to service requests, coordinated resources and implemented the set up and take down of Furniture and equipment for a wide variety of events.
Flight Attendant
Alaska Airlines
SeaTac
05.2024 - 10.2024
- Ensured passenger safety through thorough pre-flight briefings and equipment checks.
- Delivered exceptional customer service during boarding, in-flight, and deplaning processes.
- Managed emergency situations by following established safety protocols and procedures.
- Resolved passenger inquiries and complaints promptly to enhance overall travel experience.
- Educated passengers on safety procedures using clear and engaging presentation techniques.
Flight Attendant
JetBlue Airways
Orlando
01.2022 - 06.2023
- Monitor passenger behaviors during flight, intervening if necessary to ensure compliance with safety protocols
- Provide exceptional customer service to passengers, ensuring their safety and comfort throughout the flight
- Greet passengers upon boarding, provide pre-flight instructions, and answer any questions they may have
- Assist with cabin preparation prior to departure, including checking seat belts, stowing carry-on luggage, and verifying that all emergency equipment is in working order
- Provide first aid assistance and administer medication as needed
Attractions Attendant
Walt Disney World
Orlando
06.2017 - 03.2020
- Ensure guests are safe and properly enjoying attractions
- Enforce all safety regulations and stay current with safety rules and procedures
- Assisted guests with any special requests during their visit
- Improved customer service ratings through positive interactions
Trainer and Assistant Supervisor
Sea World
Orlando
02.2008 - 01.2011
- Conducted training, scheduled shifts, managed tasks, and coached ambassadors.
- Maintained a database of all training and onboarding materials
- Reviewed employee performance and provided feedback and guidance
- Maintained scheduling and master task list for all staff
- Operate, inspect and maintain attractions
- Enforce all safety regulations and stay current with safety rules and procedures
- Worked with management to identify, plan, align and address training needs
Education
Associates of Applied Sciences - Patisserie & Baking
Le Cordon Bleu College of Culinary Arts
Orlando, FL, USSkills
- Bilingual
- Outstanding Communication Skills
- Exceptional Leader
- Organized and Detail Oriented
- Staff Development
- Trainee Assessments
- Team Oriented
- Conflict Resolution Skills
- Inventory Management
Volunteerism
- KidsPeace, 2011, 2021, Worked specifically with immigrant children to provide educational and care services
- Give Kids the World, Volunteer and worker, 2016, 2021
- Angel Tree Project, 2010, 2014, Helped collect and distribute toys to underprivileged children for Christmas
Timeline
Flight Attendant
Alaska Airlines
05.2024 - 10.2024
Security & Custodial
Walt Disney World
04.2023 - Current
Flight Attendant
JetBlue Airways
01.2022 - 06.2023
Attractions Attendant
Walt Disney World
06.2017 - 03.2020
Trainer and Assistant Supervisor
Sea World
02.2008 - 01.2011
Associates of Applied Sciences - Patisserie & Baking
Le Cordon Bleu College of Culinary Arts