Wilter Frederick Palma
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player. Call Center Representative with plenty of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
2
2
years of professional experience
Work History
Tourist Taxi Driver Dispatcher
Triple AAA Express Corperation (Moms Business)
Orlando, FL
02.2022 - Current
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Stored passenger luggage and personal items with care for safety and security.
- Maintained vehicle cleanliness to maximize passenger satisfaction.
Customer Service Representative
Holiday Inn Vacation Club
Orlando, FL
03.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
CAP 1 Associate
Walmart
Orlando, FL
06.2019 - 06.2020
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.2020
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Cleaning and Sanitizing
- Warehouse Coordination and Support
- Motivated Team Player
- Attention to Detail
- Road regulations knowledge
- Accurate money handling
- Vehicle operations
- Verbal and Written Communication
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Tourist Taxi Driver Dispatcher
Triple AAA Express Corperation (Moms Business)
02.2022 - Current
Customer Service Representative
Holiday Inn Vacation Club
03.2021 - 01.2022
CAP 1 Associate
Walmart
06.2019 - 06.2020
High School Diploma -
Oak Ridge High School