Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilzileinik De La Rosa Paulino

Brooklyn

Summary

Dedicated Ramp Agent with expertise in aircraft operations and ground support equipment. Proven ability to adapt ramp activities based on weather conditions, ensuring timely departures and safety. Results-driven professional with experience in ramp operations and customer service. Skilled in effective communication and problem-solving, contributing to streamlined workflows and enhanced service delivery. Committed to ensuring efficient aircraft turnaround and safety protocols.

Overview

4
4
years of professional experience

Work History

Ramp Agent

Envoy Airlines
New York
07.2023 - Current
  • Loaded and unloaded luggage from aircraft safely and efficiently.
  • Operated ground support equipment to facilitate aircraft turnaround.
  • Coordinated with flight crews to ensure timely departures and arrivals.
  • Communicated effectively with team members to streamline workflow processes.
  • Monitored weather conditions to adapt ramp operations as required.

Customer Service Representative

JetBlue
New York
09.2021 - 01.2023
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Collaborated with team members to enhance service delivery processes.
  • Engaged customers through active listening and empathy during interactions.

Education

Associate of Arts - Criminal Justice

Bmcc
Manhattan, NY
01-2023

Skills

  • Aircraft operations
  • Ground support equipment
  • Safety protocols
  • Baggage handling

Timeline

Ramp Agent

Envoy Airlines
07.2023 - Current

Customer Service Representative

JetBlue
09.2021 - 01.2023

Associate of Arts - Criminal Justice

Bmcc

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