Laildo La
Memphis
Summary
Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ramp Agent
United Airlines
Memphis
09.2022 - Current
- Executed loading and unloading of baggage and cargo onto aircraft.
- Directed aircraft movement to and from gates using hand signals and marshaling equipment.
- Conducted thorough pre- and post-flight safety checks on aircraft.
- Operated ground support equipment, including tugs and conveyor belts to ensure efficient operations.
Sort
Amazon Warehouse
Memphis
05.2019 - 08.2022
- Sorted packages by size, destination, and shipping method for efficient processing.
- Scanned and tracked package details to ensure accuracy of information.
- Loaded sorted packages onto conveyor belts or bins for timely shipment.
- Identified and resolved sorting and shipping issues to maintain delivery schedules.
- Maintained cleanliness and safety standards in the work environment.
Ramp Agent/BSO Agent
American Airlines
Memphis
04.2021 - 06.2022
Ramp Agent:
- Loaded and unloaded baggage and cargo for timely departures.
- Directed aircraft to and from gates using marshaling equipment.
- Conducted safety checks on aircraft before and after flights.
- Operated ground support equipment for aircraft servicing.
- Coordinated with staff to ensure efficient aircraft turnaround.
- Assisted passengers with baggage claims and tracking.
- Coordinated with airlines to resolve lost or delayed luggage issues.
- Processed baggage claims and reimbursement requests.
- Provided customer service for inquiries and complaints.
- Managed luggage flow, ensuring proper tagging and delivery.
Retail/ Costomer Service
Beauty Master
Memphis
10.2019 - 04.2020
- Addressed customer inquiries through phone, email, and chat channels.
- Resolved complaints, ensuring high levels of customer satisfaction.
- Processed orders, returns, and cancellations efficiently.
- Supplied product information and recommendations to assist customers.
- Documented all interactions in CRM systems for accurate record-keeping.
Education
BBA - Management
The University of Memphis
Memphis, TN12-2025
High School Diploma -
Whitehaven High School
Memphis, TN05.2020
Skills
- Multilingual communication
- Strong communication skills
- Time management
- Aircraft operations
- Cargo equipment operation
- Ramp security
- Heavy lifting
- Load planning
- Team leadership
- Customer service
- Passenger assistance
- Problem resolution
Accomplishments
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
- Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
Awards
- I've earned more than a million dollars in scholarship.
- Employee of the month
Certification
- Amazon Web Services (AWS) Certified Solutions Architect
- FAA (Federal Aviation Administration) Part 139 or 121 Certification
- IATA (International Air Transport Association) Ramp Safety Training
Languages
3,5
Languages
English
Native/ Bilingual
French
Limited
Fulani
Native/ Bilingual
Woloof
Native/ Bilingual
References
References available upon request.
Timeline
Ramp Agent
United Airlines
09.2022 - Current
Ramp Agent/BSO Agent
American Airlines
04.2021 - 06.2022
Retail/ Costomer Service
Beauty Master
10.2019 - 04.2020
Sort
Amazon Warehouse
05.2019 - 08.2022
BBA - Management
The University of Memphis
High School Diploma -
Whitehaven High School
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