Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Timeline
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Laildo La

Memphis

Summary

Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ramp Agent

United Airlines
09.2022 - Current
  • Conducting wing walk inspections for aircraft safety
  • Efficiently unloading and loading luggage
  • Connecting essential ground support equipment to aircraft
  • Maintaining cleanliness of aircraft interiors

Sort

Amazon Warehouse
05.2019 - 08.2022
  • Streamlined box scanning process
  • Implemented efficient pallet movement strategies
  • Enhanced label printing system
  • Solved logistical issues
  • Boosted warehouse productivity by 15%
  • Efficiently managed inventory flow by scanning and organizing products, ensuring timely order fulfillment

Ramp Agent/BSO Agent

American Airlines
04.2021 - 06.2022
  • Proactively solved issues related to luggage handling
  • Contributed to the smooth operation of American Airlines between Apr 2021 - Jun 2022
  • Effectively collaborated with team members to achieve shared goals
  • Eager to master new skills and contribute positively to team goals

Retail

Beauty Master
10.2019 - 04.2020
  • Assisted customers with product selection and inquiries
  • Maintained inventory levels to ensure product availability
  • Performed store rounds to ensure optimal presentation and customer experience

Education

High School Diploma -

Whitehaven High School
Memphis, TN
05.2020

Business Administration - Management

The University of Memphis
Memphis, TN
03.2025

Skills

  • Multilingual Communication
  • Customer Service
  • Problem Resolution and Support
  • Hair Braiding and Styling Techniques

Accomplishments

  • Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
  • Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.

Awards

  • I've earned more than a million dollars in scholarship.
  • Employee of the month

Certification

  • Amazon Web Services (AWS) Certified Solutions Architect

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Ramp Agent

United Airlines
09.2022 - Current

Ramp Agent/BSO Agent

American Airlines
04.2021 - 06.2022

Retail

Beauty Master
10.2019 - 04.2020

Sort

Amazon Warehouse
05.2019 - 08.2022

Business Administration - Management

The University of Memphis

High School Diploma -

Whitehaven High School
Laildo La