Summary
Overview
Work History
Education
Skills
Timeline
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Mishelle Freire Coronel

Mishelle Freire Coronel

Decatur,GA

Summary

I am a dedicated individual with extensive experience in customer service, sales, and management, seeking to utilize my diverse skill set as a Flight Attendant with Delta Airlines. I'm known for exceptional interpersonal skills, a commitment to safety, and the ability to work effectively as part of a team. Commitment to delivering top-notch service in a fast-paced environment and exceeding expectations for one of the best companies in the world has always been my dream. I would be delighted to represent the Delta brand. I'm ready to keep climbing.

Overview

15
15
years of professional experience

Work History

Ramp Agent

Delta
Atlanta, GA
02.2024 - Current
  • Facilitate efficient operations at the airport ramp, demonstrating a strong commitment to safety protocols and teamwork.
  • Always make sure the operation runs smoothly and effectively.

Real Estate Agent

Golley Realty Group
Decatur, GA
04.2019 - Current
  • Manage diverse client relationships and transactions with a focus on exceptional customer service and effective communication with both English and Spanish clients.

Bartender

Taqueria Del Sol
Decatur, GA
08.2022 - 03.2024
  • Provided excellent customer service in a high-volume setting.
  • Followed safety procedures for food and beverage handling.
  • Trained new team members.

Bilingual Mobile Expert

T-Mobile
Chamblee, GA
12.2014 - 08.2022
  • Excelled in retail sales and management, utilizing in-depth product knowledge and superior customer service skills to drive performance, which allowed me to be in the top 1% of the company for multiple years.
  • Went above and beyond for our customers, making sure they felt valued and cared for.
  • Diagnosed software issues on mobile devices using troubleshooting techniques.
  • Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.

Server

Bubba Gump Shrimp Restaurant
Santa Monica, CA
02.2010 - 04.2014
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.

Office Manager

Align Chiropractic & Rehabilitation
Minneapolis, MN
04.2009 - 01.2010
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Handled patients with exceptional customer service and care.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.

Education

Real Estate

Metro Brokers
Atlanta
03-2019

Associate of Arts -

Santa Monica College
Santa Monica, CA

High School Diploma -

Simley Senior High School
Inver Grove Heights, MN

Skills

  • Customer Service Excellence: Over 15 years of experience in delivering outstanding service across various industries, with a focus on customer satisfaction
  • Retail & Sales Expertise: Over 10 years of experience in retail environments, including a strong background in sales and management, emphasizing customer service and teamwork
  • Food & Beverage Proficiency: 12 years of experience, including 4 years as a bartender, committed to providing exceptional service and maintaining safety standards
  • Multilingual Communication: Fluent in Spanish, enhancing ability to serve a diverse clientele
  • Organizational Skills: Adept at multitasking with a strong emphasis on cleanliness, organization, punctuality, and reliability
  • Communication Skills: Clear, effective communication
  • Flexibility and Adaptability: Willingness to work irregular hours, including nights, weekends, and holidays, and adapt to changing schedules
  • Problem-Solving Abilities: Capability to address and resolve issues calmly and efficiently
  • Cultural Sensitivity: Respect for diverse cultures and ability to interact well with others

Timeline

Ramp Agent

Delta
02.2024 - Current

Bartender

Taqueria Del Sol
08.2022 - 03.2024

Real Estate Agent

Golley Realty Group
04.2019 - Current

Bilingual Mobile Expert

T-Mobile
12.2014 - 08.2022

Server

Bubba Gump Shrimp Restaurant
02.2010 - 04.2014

Office Manager

Align Chiropractic & Rehabilitation
04.2009 - 01.2010

Real Estate

Metro Brokers

Associate of Arts -

Santa Monica College

High School Diploma -

Simley Senior High School

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Mishelle Freire Coronel