Chanetta Lindsey
Chicago,IL
Summary
Customer-oriented Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
Work History
Stand Attendant
Guaranteed Rate Field
03.2014 - Current
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Certified Nursing Assistant
HCR ManorCare
10.2020 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Banquet Server
Fortnightly Of Chicago
07.2015 - 10.2016
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Call Center Representative
NORC
10.2014 - 04.2016
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Nursing
Personal Career Certification Training Institute (PCCTI)
Chicago, IL2024
CNA Certification
Personal Career Certification Training Institute (PCCTI)
Oak Brook, IL2013
Criminal Justice
Olive Harvey College
Chicago, IL2012
High School Diploma -
South Shore School of Leadership
Chicago, IL2010
Skills
- Food Handling Safety
- Cooking
- Customer Order Fulfillment
- Workspace Maintenance
- Reliable and Punctual
- Late-Night Shift Availability
- Engaging Personality
- Organized Multi-Tasker
- Patient Relations
- Patient Assessments
- Medical Terminology Knowledge
- Vital Sign Monitoring
- Electronic Charting
- Client Documentation
- Infection Control
Timeline
Certified Nursing Assistant
HCR ManorCare
10.2020 - 05.2022
Banquet Server
Fortnightly Of Chicago
07.2015 - 10.2016
Call Center Representative
NORC
10.2014 - 04.2016
Stand Attendant
Guaranteed Rate Field
03.2014 - Current
Nursing
Personal Career Certification Training Institute (PCCTI)
CNA Certification
Personal Career Certification Training Institute (PCCTI)
Criminal Justice
Olive Harvey College
High School Diploma -
South Shore School of Leadership
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