Winate Harris
Clinton,MS
Summary
Quality-focused Data Entry Clerk offering 5 years of experience in data processing coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team-player with outstanding communication skills and flexibility in working with others.
Overview
11
11
years of professional experience
Work History
Senior Tech Advisor
Teleperformance
11.2021 - Current
- Developed strategic issue trackers to elevate staff performance and customer issues.
- Implemented process improvements that reduced response times and increased issue resolution rates.
- Analyzed client feedback to drive product enhancements and optimize operational workflows.
- Mentored junior advisors, fostering skill development and promoting a culture of continuous improvement.
- Established best practices for troubleshooting complex technical issues, improving team productivity and confidence.
- Collaborated with cross-functional teams to deliver high-quality products within tight deadlines.
- Established strong relationships with clients, ensuring their satisfaction with delivered services and cultivating long-term partnerships.
- Developed innovative solutions for complex technical issues, resulting in improved overall functionality.
- Resolved escalated customer concerns promptly, maintaining a positive company image and fostering continued business relationships.
Data Entry Clerk
Milwaukee Electric Tool
Greenwood, MS
06.2017 - 02.2021
- Organized bill and invoice data prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
- Transcribed data for verifying information to deliver projects with 100% accuracy
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Obtained scanned records and uploaded into company databases
- Identified and corrected data entry errors to prevent duplication across systems
- Proofread documents, editing materials to correct grammar and spelling mistakes
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Customer Service Associate
Double Quick
Belzoni, MS
06.2015 - 04.2017
- Met and exceeded productivity targets by handling every interaction with top notch customer service
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Achieved high customer satisfaction scores by deescalating complaints quickly
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Partnered with program management and store leads to make recommendations, process improvements and corrective action plans
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Supported customer service goals and enhanced relations through friendly knowledgeable and positive communication
Education
Nursing
Alcorn State University
Lorman, MSNursing
Holmes Community College
Goodman, MSHigh School Diploma - undefined
Humphreys County High School
Belzoni, MS05.2010
Skills
- Issue resolution
- Payment processing
- Liquor regulations and compliance
- Call drawer balancing
- Coin counting
- Scanner operations
- ID Verification
- Customer assistance
- Error identification
- Collecting information
- Time management
- Data processing
- Results-oriented
- Invoice processing
- Strong problem solver
- Sales techniques
- Order processing
Timeline
Senior Tech Advisor
Teleperformance
11.2021 - Current
Data Entry Clerk
Milwaukee Electric Tool
06.2017 - 02.2021
Customer Service Associate
Double Quick
06.2015 - 04.2017
Nursing
Alcorn State University
Nursing
Holmes Community College
High School Diploma - undefined
Humphreys County High School