Andrea Griego
Phoenix,AZ
Summary
Dynamic Senior Tech Specialist skilled in advanced troubleshooting, conflict resolution, and product training. Successfully resolved escalated issues while improving team efficiency through effective training materials. Eager to leverage expertise to enhance customer experiences further.
Overview
13
13
years of professional experience
Work History
Senior Tech Specialist
Lectric Ebikes
Phoenix, AZ
08.2022 - Current
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Demonstrated advanced product knowledge to solve customer issues.
- Resolved escalated customer service issues in a timely manner.
- Designed and developed training materials for employees in the organization.
Bartender / Shift Lead
Moira
Phoenix, AZ
03.2019 - 08.2022
- Engaged customers in friendly conversation, enhancing their overall experience at the bar.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Trainer/Shift lead
Flower Child
Phoenix, AZ
11.2015 - 03.2019
- Traveled to diverse restaurant sites in various states, conducting weeks-long staff training
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Supervised and guided team by coaching on daily activities.
Assistant Manager
Buffalo Exchange
Phoenix, AZ
05.2013 - 07.2015
- Identified areas where operational efficiencies could be improved upon.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Conducted regular performance reviews with team members to ensure quality standards are met.
- Generated monthly reports on key metrics such as average response time, resolution rate.
Education
High School Diploma -
Bonanza Hight School
Las Vegas, NV05-2009
Skills
- Technical support
- Issue resolution
- Product training
- Customer relationship management
- Conflict resolution
- Advanced troubleshooting
- Communication skills
- Customer service training
Timeline
Senior Tech Specialist
Lectric Ebikes
08.2022 - Current
Bartender / Shift Lead
Moira
03.2019 - 08.2022
Trainer/Shift lead
Flower Child
11.2015 - 03.2019
Assistant Manager
Buffalo Exchange
05.2013 - 07.2015
High School Diploma -
Bonanza Hight School