WInce Collins

• Supervises mail and/or package processing operations
• Walks the workroom floor and monitors operations to ensure mail is processed and dispatched in accordance with mail flow guidelines, operating plans, and service standards
• Ensures mail is properly staged and labeled
• Troubleshoots mail processing issues and adjusts to meet service standards.
• Improved distribution efficiency by streamlining processes and implementing innovative solutions.
• Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
• Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
• Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.

• Sort, lift and push moderate loads of mail and packages to prepare for delivery
• Deliver mail along assigned route
• Pick up or collect mail from customers
• Provide excellent customer service.

• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor

Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Train and develop talent
• Perform repairs on variety of products (Cell phones, tablets, game consoles.) Perform bank deposits
• Operational duties, time keeping, and perform biweekly inventory counts.

• Leads a store business unit, focusing on creating a consistent and positive customer experience
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Supervises the day-to-day operations and performance of the team to provide the highest level of customer service for the customer
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Handles customer concerns and ensures an appropriate resolution
• Ensures proper store signage is maintained at all times, as well as the quality and freshness of ALDI products
• Assists in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates
• Prepares, manages, and revises weekly schedules to ensure appropriate store staffing levels
• Establishes and communicates job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
• Conducts store meetings
• Identifies training and development opportunities that will assist direct reports in achieving enhanced performance
• Conducts annual performance evaluations, recommending store personnel for advancement and termination as appropriate
• Achieves store payroll and total loss budgets
• Manages cash audits in conjunction with their direct leader according to company guidelines.

• Supervises mail and/or package processing operations
• Walks the workroom floor and monitors operations to ensure mail is processed and dispatched in accordance with mail flow guidelines, operating plans, and service standards
• Ensures mail is properly staged and labeled
• Troubleshoots mail processing issues and adjusts to meet service standards.