Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Windi Nuse
Stephens City,VA
Work Preference
Summary
Dynamic Member Service Representative V with Navy Federal Credit Union, recognized for exceptional customer service and problem resolution. Proven ability to exceed performance metrics through effective relationship building and process improvement. Skilled in financial transactions and adept at adhering to policies, ensuring high-quality service and client satisfaction. Currently studying for CRCST exam.
Overview
20
20
years of professional experience
Work History
Member Service Representative V
Navy Federal Credit Union
07.2013 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Consistently exceeded performance metrics through proactive management of workload and effective prioritization.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
Lead RI Agent
Aerotek
11.2012 - 03.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associates Degree in Specialized Technology - Medical Assistant
YTI Career Institute
Lancaster, PA06-2009
Skills
- Customer service and service
- MS office
- Relationship building
- Financial transactions
- Escalation handling
- Problem resolution
- Product knowledge
- Process improvement
- Policies and procedures adherence
- Office equipment proficiency
- Order documentation
- Document processing
Timeline
Member Service Representative V
Navy Federal Credit Union
07.2013 - Current
Lead RI Agent
Aerotek
11.2012 - 03.2013
Associates Degree in Specialized Technology - Medical Assistant
YTI Career Institute