WINDI THOMAS
Summary
Experienced with specialized tasks and processes integral to role. Utilizes advanced analytical skills to enhance operational efficiency. Track record of implementing strategic initiatives and driving team success.
Overview
11
11
years of professional experience
Work History
Senior Specialist OSP Design Engineer
AT&T
08.2020 - Current
- Proficiency in project managing business fiber orders for a National 21 state team including Presidential escalations. This requires me to Act Boldy and challenge processes to ensure we remain on track with customer focus along with data-driven decisions.
Administration Manager Construction and Engineering
AT&T
08.2018 - 08.2020
- Effectively manage fourteen remote non management team members including daily work assignments.
- Proficient in daily attendance, including FMLA, and HR and Labor related activities for multiple labor contracts.
- Provide direction as needed in difficult situations based on my experience and business minded goals. Facilitate Presidential customer escalations as needed to ensure customer satisfaction.
Manager Outside Plant Engineering & Design
AT&T
03.2014 - 08.2018
- Project manage T1/DS1 orders from ordering to completion with various roadblocks and departments.
- Coordinate escalations with upper-level management for resolution ensuring steps are complete.
Skills
- Training program development for Exception Manager- I specifically trained with Senior employees of ABF SDC prior to their exit of the business to gain knowledge to train the NWC-SOC in all aspects
- Collaboration with NWC-SOC/NSS - 1 on 1 with Art Cabral NSS SME for National 21 State footprint Implement the ask of additional notes between SHOTS/ASEDB to alleviate empty truck rolls and miscommunication amongst all upstream departments
- FPP training facilitation/resolution support - Attended 16 hour planner FPP course to gain enough knowledge to create training for NWC-SOC Continued to date with FPP Staff as we have ABF assignment issues in FPP being worked on
- NWC-SOC ABF resolution improvement 19%-28% -small class sessions to address Quality opportunities for improvement to drive Customer Focus on ensure due date is met
Timeline
Senior Specialist OSP Design Engineer
AT&T
08.2020 - Current
Administration Manager Construction and Engineering
AT&T
08.2018 - 08.2020
Manager Outside Plant Engineering & Design
AT&T
03.2014 - 08.2018
Qualifications
- Dedicated – Strong personal work ethic with focus on successful completion of assigned tasks. PMO Staff partnership to resolve high level issues that affect engineering/planning units, including the RSOC as we support both for the National footprint.
- Experienced – 29+ years of account team support; billing, project management, including customer facing experience, data collection, trunk forecasting, CAD work, and Engineering Design and SPOC work for AM level and above for data service issues.
- Proven Leader – Consistently works with upper management and peers to identify areas of process improvement to ensure we are providing the most efficient customer service possible.
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