Windsor Dunleavy

• Oversaw daily operations of a fast paced, high-volume kitchen, ensuring efficient workflow and timely preparation of food
• Managed a team of up to 8 kitchen staff members, providing the initial training required to understand the menu and kitchen.
• Implemented cleaning and safety protocols to ensure compliance with health regulations.
• Collaborated closely with front-of-house staff to ensure smooth, effective, and quick communication between the kitchen and customers.
• Instituted regular team meetings to foster communication, address concerns, and implement process improvements within the kitchen as well as between managers.
• Occasionally worked as front-of-house staff, handling customer service involving coffee and alcohol, food running, and efficiently answering any questions about the menu.

Serving requires attention to detail, quick and strong communication, and patience in a fast paced, stressful environment. It requires excellent customer service and pleasant interactions with others. I am able to deescalate situations when necessary. I am responsible for my personal work keeping things clean and organized as well as working together with the team to ensure the best performance.

• Handled 15+ tables daily, multiple at a time
• Took food and drink orders in an accurate manner
• Checked on guests frequently
• Bussed tables, swept, mopped, and prepared for the next set of guests

• Assisted customers in selecting products, enhancing overall shopping experience.
• Processed transactions efficiently, ensuring accuracy and minimizing errors.
• Maintained knowledge of current promotions and sales to inform customer decisions.
• Collaborated with team members to meet daily sales targets and improve service standards.

• This job held many responsibilities and required lots of multitasking.
• Constantly paid attention to the flow of traffic to ensure customers were being assisted with their specific needs, interacting with 100+ customers a day both in person and over the phone.
• Kept my stations clean and organised, with merchandise being front facing and in their accurate locations.
• Occasionally would be pulled to another department and had to quickly familiarise myself with their layout and merchandise to help customers to the best of my abilities.

• Ensured guests were satisfied with timeliness and quality of housekeeping services, including bathrooms, dining areas, and parking lots.
• Performed well in an extremely high-volume, fast-paced environment with up to 20,000 guests per night.
• Contributed to overall facility cleanliness by performing routine housekeeping tasks in assigned areas.
• Collaborated with housekeeping staff to maintain clean, well-stocked bathrooms.
• Due to my strong work ethic and customer skills, I was annually asked to return, as this was a seasonal job.