Windy Copperthwaite
Gainesville
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
ED/OP Medical Coder
GHR Healthcare
07.2024 - 02.2025
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
Emergency Department Medical Coder - Remote
E4 Services
01.2023 - 04.2024
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed, analyzed, and coding of diagnostic and treatment procedures contained in outpatient medical records.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Resourcefully used various coding books, procedure manuals, and 3M encoder.
ED Coding Manager
Healthcare Coding and Consulting Services
01.2022 - 01.2023
- Directly manages all aspects of day-to-day coding operations for 57 ED facilities across the US
- Development and implementation of coding/auditing policies and procedures to ensure compliance
- Evaluates and coordinates coverage to ensure operational priorities are met
- Provides coding guidance, training, and support to ED coders/auditors
- Monitors coder performance to ensure they are meeting the client’s quality and productivity standards
- Monitors audit results to provide supplemental training/coaching.
Lead OP Coding Consultant
CIOX Health
01.2021 - 01.2022
- Reviews medical records and assigns accurate EM levels, diagnosis, and procedures
- Provider liaison for CDI, Maintaining weekly coding deficiency reports for ED provider team
- Coder Training and Development
- Exceeds 95% coding accuracy rate
- Exceeds coding productivity and quality standards.
Medical Coder
UF Health
01.2013 - 01.2021
- Codes outpatient Emergency/Trauma records using ICD-10-CM and CPT classification systems
- Communicates effectively with physicians and co-workers about coding/documentation issues
- Assures proper coding and charge entry for accurate billing of services
- Exceeds established outpatient/emergency department coding productivity standards
- Training and development of other coders
- Communicates discrepancies in documentation to ED physicians and clinical staff.
Auditor / Privacy Specialist
01.2010 - 01.2013
- Proficient in State and Federal Privacy and Security Laws
- Conducts Internal Privacy Investigations, Breach Notification, and Mitigation
- Coordination of New HIPAA Rules Implementation including establishing focus groups throughout the organization; development of policy and procedures; training and education
- Coding and Billing Audits as defined by CMS, ICD-9-CM Coding System, and CPT Guidelines
- Development of annual audit plans related to OIG’s Audit Reports, Hot Topics, and UF Health problematic areas identified or previously audited
- Develops corrective action plans for facility departments impacting coding & billing accuracy, and hospital reimbursement
- Facilitate education organizational-wide related to privacy/compliance and coding.
Assistant Manager
Outpatient Financial Arrangements
01.2006 - 01.2010
- Managed (60) financial counselors providing outpatient services to hospital-based ancillary services in multiple locations
- Increased reimbursement for outpatient services by correcting and resubmitting denials
- Increased productivity by regularly evaluating employee performance and establishing improvement plans for low performers
- Management of scheduling, time, and attendance, including FMLA, and short-term disability
- Audit and Monitoring Medicare compliance for Medicare Secondary Payer, Important Message from Medicare Rights, and Advanced Beneficiary Notices
- Expansion of training and education programs by facilitating in-services, develop webinars, and other related materials per state and federal guidelines
- Support to external departments for policy development, process improvement, training, and education.
Admissions Coordinator
01.2001 - 01.2006
- Managed all aspects of outpatient admissions process within the emergency departments including finance/collections registration, and bed placement
- Developed and implemented guest services roles
- Conducted patient satisfaction surveys to improve Emergency Department experience
- Patient Complaint Resolution
- Training and Education for finance, registration, inpatient admits, and observation processes
- Quality Assurance - Routine audits to ensure compliance with EMTALA laws
- Coordinated scheduling to ensure 24-hour coverage in the Emergency Department
- Tracking and Monitoring of time and attendance, FMLA, and short-term disability
- Maintained & reported registration and billing errors.
Education
Associate of Science - RHIT
Santa Fe College
Gainesville, FL01.2026
High School Diploma -
Keystone Heights High School
1991
Skills
- SKILLS & PROFICIENCIES
- Epic System (Super User)
- Cerner
- 3M CRS Encoder
- Optum
- MedAssets
- Kronos Timekeeping
- PeopleSoft Management
- Business Objects
- RATSTATS (Audit Tool)
- MediRegs Comply Track Suite (Risk Management and Compliance Software)
- NaviCare Patient Flow System
- Siemens (HIS) Hospital Information System
- 3M Software
- Customer Satisfaction
- Health Information Systems (HIS)
- Workflow Processes
- HIPAA Guidelines
- Train Employees
- Establish Policies
- Payment Collection
- Facility Oversight
- Electronic Medical Record Software
- Medicare Compliance
- Code Compliance
- Recruit Well-Qualified Staff
Certification
Certified Professional Coder
American Academy of Professional Coders
2012
Timeline
ED/OP Medical Coder
GHR Healthcare
07.2024 - 02.2025
Emergency Department Medical Coder - Remote
E4 Services
01.2023 - 04.2024
ED Coding Manager
Healthcare Coding and Consulting Services
01.2022 - 01.2023
Lead OP Coding Consultant
CIOX Health
01.2021 - 01.2022
Medical Coder
UF Health
01.2013 - 01.2021
Auditor / Privacy Specialist
01.2010 - 01.2013
Assistant Manager
Outpatient Financial Arrangements
01.2006 - 01.2010
Admissions Coordinator
01.2001 - 01.2006
High School Diploma -
Keystone Heights High School
Associate of Science - RHIT
Santa Fe College
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