Windy Orr
Springfield,IL
Summary
Proven Technical Specialist at AT&T, adept in telecommunications and technical support, streamlined payables by implementing efficient systems, enhancing department efficiency. Skilled in managing high-priority projects and resolving complex issues, demonstrating exceptional organizational and communication abilities. Achieved significant cost savings through negotiation and system enhancements, showcasing a results-driven approach with a focus on security understanding and customer satisfaction. Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering several years of experience .
Overview
25
25
years of professional experience
Work History
Technical Specialist
AT&T
03.2000 - Current
- Assist technicians with clerical tasks that are needed, such as payroll issue, scheduling & making reservations as they travel from city to city during work details.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Supply Technician/light Truck Driver
AT&T
07.2022 - 05.2023
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- unload trucks, sort material, load to pallets & wrap to then load for delivery to different AT&T building.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
Maintance Administrator
AT&T
01.2012 - 06.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Collected, arranged, and input information into database system.
Account Executive - Payables and Receivables
AT&T
10.2003 - 01.2012
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Maintained records by imaging invoices, debits, and credits.
- Implemented electronic payment systems, reducing processing times and costs.
Education
Associate of Applied Science - Business Administration
LLCC
Springfield IL05.1988
High School Diploma -
Springfield Southeast High
Springfield IL06.1986
Skills
- Technical support knowledge
- Telecommunications
- Security understanding
- Internet of Things
Timeline
Supply Technician/light Truck Driver
AT&T
07.2022 - 05.2023
Maintance Administrator
AT&T
01.2012 - 06.2022
Account Executive - Payables and Receivables
AT&T
10.2003 - 01.2012
Technical Specialist
AT&T
03.2000 - Current
Associate of Applied Science - Business Administration
LLCC
High School Diploma -
Springfield Southeast High
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