Wineska Orsini
Seattle
Summary
Customer-focused sales and service professional with a strong background in client relations, problem-solving, and team collaboration. Adept at handling customer inquiries, resolving issues efficiently, and creating positive experiences that drive customer loyalty. Passionate about delivering exceptional service and fostering productive workplace environments. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies.
Overview
4
4
years of professional experience
Work History
Sales Consultant
BMW Bellevue
Bellevue
02.2022 - 04.2024
- Delivered outstanding customer service throughout the sales process
- Assisted clients in selecting vehicles that fit their needs
- Resolved customer concerns to enhance satisfaction
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Set up meetings with potential clients and listened to their wishes and concerns.
Sales Consultant /BDC Manager
CDJR
Seattle
10.2021 - 12.2022
- Developed strong relationships with customers
- Ensured customer concerns were addressed promptly
- Maintained high customer service ratings
- Collaborated with marketing team to design promotional materials for campaigns.
- Prepared and delivered appropriate presentations on products and services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
BDC Manager
Larson Cadillac
Fife
07.2020 - 10.2021
- Managed customer inquiries and scheduled appointments
- Maintained strong relationships with customers
- Utilized CRM tools to track customer interactions
- Maintained current schedule of management and sales associates to assign interested customers with available employees.
- Answered multi-line telephone to provide general information and answer inquiries.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
Education
High School -
Dr. Carlos Gonzalez High School
Aguada, Puerto Rico05.2018
Skills
- Customer Service Excellence
- Conflict Resolution
- Communication & Interpersonal Skills
- Sales and Upselling Strategies
- Multitasking and Prioritization
- Team Collaboration
- Customer service
- Product knowledge
- Relationship building
- CRM software
Languages
- English
- Spanish
Timeline
Sales Consultant
BMW Bellevue
02.2022 - 04.2024
Sales Consultant /BDC Manager
CDJR
10.2021 - 12.2022
BDC Manager
Larson Cadillac
07.2020 - 10.2021
High School -
Dr. Carlos Gonzalez High School
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