Winfred Andrew Chiles
Broken Arrow,United States
Summary
Looking for a position working for the Muscogee Nation focused on leveraging exceptional technical knowledge to better understand and satisfy community needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and product. Gifted individual with strong proficiency in research.
Overview
15
15
years of professional experience
Work History
Social Scientist
Whole Health Coach, Department of, Affairs
Muskogee, OK
10.2022 - Current
- Working independently and creating strong working relationships with internal and external stakeholders and clients.
- Assisting VISNs and facilities with consultation related to the appropriate use of designated CSP funding
- Coordinating assignments while providing support for multiple projects and programs
- Creating and implementing effective communication strategies to strengthen client centered services.
- Works with individuals and groups throughout the facility in a client-centered process to facilitate and empower the client to develop and achieve self-determined goals related to health and wellness
- Support clients in mobilizing internal strengths and external resources and develops self-management strategies for making sustainable, healthy lifestyle behavior changes and more effectively managing chronic disease
- Contacts eligible participants for enrollment and explain the health coaching process.
- Provides health coaching for Veterans in order to reduce or eliminate high-risk behaviors while increasing healthy ones.
- Conducts interventions for Veterans using one-on-one, couple, or group modalities in outpatient and inpatient settings
- Provides follow-up care through telephone clinics or secure messaging between face-to-face appointments
- Actively guides Veterans in the exploration of core elements of personal health planning through individual and group based programs
- Encourages and assists Veterans with the adoption of habits that are conducive to a higher quality of life and in alignment with the Veteran's goals
- Identify habits and behaviors that are harmful to quality of life and related to chronic illness
- Develops treatment plans for Veterans focused on behavioral interventions based on current scientific knowledge and research that improve quality of life and reduce risk for chronic disease, or that reverse or slow progression of chronic disease
- Reviews current health behaviors and develops customized treatment plans with Veterans
- Coordinates care with Veterans' treatment providers, both primary and specialty care, to ensure identified goals are consistent with best practices for treatment and management of chronic illness
- Utilizes motivational interviewing and health coaching techniques and processes, learned through pre-requisite health coach training, to assist members in developing a realistic plan to accomplish their goals
- Develops trust with Veterans and incorporates trust principles in day-to-day activities
- Maintains education and knowledge regarding lifestyle (habits and behaviors) and clinical outcomes, including behaviors that improve Veterans' health and well-being and those related to poor clinical outcomes
- Coordinates with others on the Veteran's health care team to ensure optimal patient care
- Uses VISTA, CPRS, Microsoft office software, Intranet and Internet and other applicable software to track and support patient progress
- Communicate proactively and effectively with Veterans, peers and supervisors
- Develops information for Veterans about the Whole Health Group and Individual Programs
- Conducts outreach activities to inform Veterans and family members of available programs
- Serves on Healthcare System, VISN, and/or National VA committees or task forces specifically relating to Whole Health or Health Coaching.
- Provides training and troubleshooting for other health coaches in health coaching administrative processes and associated supporting issues.
Prevention Specialist
Muscogee Nation Department of Health
Okmulgee, OK
06.2021 - 10.2022
- Responsible for coordination and monitoring of outreach events and providing technical consultation and support to projects and special initiatives involving suicide and substance abuse
- Advise clients or community groups on issues related to improving physical and mental health, such as suicide prevention training, substance abuse education, trauma, and anxiety
- Trained and certified through SAMHSA to present “Talk Saves Lives” suicide prevention training
- Trained over 1000 community partners within the Muscogee Nation Jurisdiction on how to handle individuals at high risk for suicide
- Implements suicide/mental health crisis prevention strategies within the community
- Independently conducts intake and needs assessments on community members
- Direct activities of professional and technical staff members and volunteers
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits
- Provides assessments to include conducting interviews, collecting psychosocial histories, and SUD assessments to aid in the development of treatment plans
- Provides psycho-education and directs advice regarding suicide/mental illness crisis
- Conducts interviews and utilizes assessments tools to assess emotional, functional, and/or psychological conditions of clients
- Provides liaison services with other programs referring community members to local services to ensure continuity of care and promote the successful transition of citizens from one program to another
- Participates in policymaking, goal setting, and treatment service planning for community partners
- Develops partnerships with community agencies, especially those serving youths, suicidal individuals, and individuals struggling with SUD, with regular contact and communication
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals
- Maintain updated client records with plans, notes, appropriate forms, or related information
- Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, suicidal individuals, or pregnant women
- Contact clients in person, by phone, or in writing to ensure they have completed required or recommended actions
- Distribute informational or educational documents to inform members and leaders of a targeted community.
IV-E Coordinator
Muscogee Creek Nation Children and Family Services
Okmulgee, OK
01.2020 - 06.2021
- Provided training, technical assistance, and guidance on child welfare best practices, policies, and procedures to care provider staff, field staff, and other stakeholders
- Performing a variety of complex program analysis assignments and studies to determine program efficiency and effectiveness
- Review funding proposals and budgets to ensure proper use of funds
- Ensure compliance with IV-E program requirements
- Assume responsibility for the effective use of resources within Title IV-E projects and monitor such use to advise superiors of necessary remedial action or changes
- Serve as the central POC for program activities
- Assist with updates to current CFSA policy and procedures
- Provided technical assistance by developing fact sheets, standard operating procedures, guidance or internal documents related to social service delivery, social science research and present the data and analytical materials to supervision and the community
- Ensure best practices relating to program operations conform to all applicable federal, state, and tribal regulations
- Develop and lead research to locate new sources of social science data, analyze, and interpret pertinent information, and draw conclusions for use in new policy and procedure implementation as it pertains to the development of the CFSA(Children and Family Services Administration) Title IV-E program
- Develop, analyze, and review social economic and social psychology statistical information in tribal communities and present findings to leadership on a monthly basis
- Complete monthly statistical reports
- Participate in CFSA and program staff meetings
- Attend training, workshops, or other educational programs
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Review internal and external technical papers, articles, and other reports that use social science data for technical accuracy and proper application of social science methods and statistical analysis, taking into account the limitations of the social economic and social psychology data to ensure updated techniques and procedures are used within Title IV-E service area
- Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology based on Tribal code and federal and state law
- Maintain records and files of work and revisions
- Edit, standardize, or make changes to material prepared by other writers or establishment personnel
- Interview production and engineering personnel and read journals and other materials to become familiar with database technologies and production methods
- Analyze, measure, and/or compiling data based on findings.
Veteran Claims Examiner
Department of Veterans Affairs
Muskogee, OK
04.2018 - 01.2020
- Answers technical calls relating to education benefits for a minimum of seven hours of an eight-hour workday in a high-volume call center
- Advises claimants by telephone with regard to all aspects of benefits and services that should be considered in deciding the most advantageous choice or action
- Explains or assist in preparing forms and documents needed to support claims for education benefits
- Explains verbally decisions, reasons thereof, administrative procedures, and normal processing times to telephone inquiries
- Expedites action on pending or hardship cases
- Works independently toward resolution with callers by referring few to a higher level
- Communicates negative or stressful information using discretion and tact
- Initiates action to resolve discrepancies and obtains information so that incomplete or erroneous records can be corrected
- Explains regulations and agency determinations as they apply to individual cases
- Provides basic information on related State programs in addition to basic information on other VA benefits.
Compliance Officer
Muscogee Creek Nation Children and Family Services
Okmulgee, OK
04.2017 - 02.2018
- Maintain regulatory or compliance documentation
- Performed a variety of complex program analysis assignments and studies to determine program efficiency and effectiveness
- Determine operational compliance with regulations or standards
- Communicate organizational policies and procedures
- Communicate with government agencies
- Conduct financial or regulatory audits
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Serves as a client advocate when needed to ensure client’s complaints and issues are resolved appropriately
- Acts as a liaison with Human Resources on personnel issues regarding employee relations
- Oversees, directs, and is responsible for all aspects of the administrative functions
- Gathers, compiles, analyzes and tracks workload and other data for reports
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
- Developing constructive and cooperative working relationships with others, and maintaining them over time
- Entering, transcribe, record, store, or maintain information in written or electronic/magnetic form
- Observe, receive, and otherwise obtain information from all relevant sources
- Maintain Tribal Child Welfare database and ensure database integrity
- Complete monthly or bi-monthly program analyses to optimize the use of computer programs and systems.
Case Manager II
Muscogee Creek Nation Children and Family Services
Okmulgee, OK
05.2014 - 04.2017
- Attend court hearings to monitor state child welfare agencies and courts are complying with the Indian Child
- Welfare Act(ICWA) and provide testimony when necessary
- Provided training, technical assistance, and guidance on child welfare best practices, policies, and procedures to care provider staff, field staff, and other stakeholders
- Maintain regular contact with state child welfare agencies and request information regarding the status of cases
- Coordinate with state child welfare agencies in providing treatment and reunification services to Muscogee (Creek) children and their families
- Conduct individual and family assessments to determine strengths and needs of children and their guardians
- Develop family service plans designed to reunify children with their families
- Provide case management services, including home visits, house assessments, supervision of visits and transportation
- Prepare reports, briefings, position papers, policies, procedures, and guidelines
- Submit written reports regarding the family’s progress on service plans and make recommendations regarding foster care placement, visitation, reunification, termination, and all other information needed to make the court aware of the status of a case
- Maintain efficient management of cases and case files
- Complete weekly, monthly, quarterly and annual statistical and/or narrative reports
- Maintain confidentiality of CFSA programs and caseloads
- Participate in CFSA and Indian Child Welfare staff meetings
- Attend multi-disciplinary team meeting and other meetings when required.
Assistant General Manager
Taco Bell
Louisville, KY
10.2013 - 04.2014
- Interview, test, select, and train new employees, or oversee those personnel processes
- Prepare and maintain work schedules to coincide with departmental needs
- Manage employees by delegating responsibility, implementing decisions, conflict resolution, coaching, and counseling, encouraging self-initiative and promotability and enforcing policies
- Establish and implement departmental goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.
Production Manager
United States Air Force
Randolph, TX
01.2008 - 01.2012
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Scheduled staff work assignments, rotations and overtime.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Established and updated production schedules to meet changing demands.
- Managed materials to meet production goals and specific customer demands.
- Coordinated production requirements with material handling and staffing functions.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Directed cost reduction and process improvements to boost workflows and productivity.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Collaborated with leadership to develop production department budget and forecast.
Education
Master's degree - Social Work
University of Oklahoma
Tulsa, OK08.2023
Council of Law Enforcement,Education, And Training Phase I-IV - Armed/Unarmed Security and Private Investigations.
Central Technology Center, .E.
12.2015
Bachelor's degree - Psychology
Hillsdale FWB College
12.2013
Aircraft Maintenance Analysis - Maintenance Production Management
Community College of The Air Force Gunter AFB
02.2008
Skills
- Health and Safety Regulations
- Process Development
- Project Planning and Budgeting
- Results Analysis
- Team Collaboration
- Critical Thinking
- Recordkeeping
- Effective Multitasking
- Problem-Solving
- Research Management
- Research Methods
- Safety Processes and Procedures
- Strong Work Ethic
- Self-Directed and Motivated
- Data Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Social Scientist
Whole Health Coach, Department of, Affairs
10.2022 - Current
Prevention Specialist
Muscogee Nation Department of Health
06.2021 - 10.2022
IV-E Coordinator
Muscogee Creek Nation Children and Family Services
01.2020 - 06.2021
Veteran Claims Examiner
Department of Veterans Affairs
04.2018 - 01.2020
Compliance Officer
Muscogee Creek Nation Children and Family Services
04.2017 - 02.2018
Case Manager II
Muscogee Creek Nation Children and Family Services
05.2014 - 04.2017
Assistant General Manager
Taco Bell
10.2013 - 04.2014
Production Manager
United States Air Force
01.2008 - 01.2012
Master's degree - Social Work
University of Oklahoma
Council of Law Enforcement,Education, And Training Phase I-IV - Armed/Unarmed Security and Private Investigations.
Central Technology Center, .E.
Bachelor's degree - Psychology
Hillsdale FWB College
Aircraft Maintenance Analysis - Maintenance Production Management
Community College of The Air Force Gunter AFB
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