Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Winglise Pierre

Raynham,MA

Summary

Polite and professional call center successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

Work History

Bilingual Call Center Agent

GWHS Answering Services
06 2022 - 12 2023


  • Adapted communication style according to caller''s requirements, promoting clear understanding between parties involved.
  • Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
  • Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.

Customer Service Representative

Liveops
01 2020 - 05 2022


  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs through active listening skills.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Call Center Representative

Digicel group haiti
02 2017 - 09 2018


  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

Communication

Maurice communication
06.2016

Skills

  • Technical Support
  • Quality Assurance
  • Verbal and written communication
  • Inbound Phone Call Management
  • LiveChat Messaging

Languages

English
Full Professional
Haitain creole
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Call Center Agent

GWHS Answering Services
06 2022 - 12 2023

Customer Service Representative

Liveops
01 2020 - 05 2022

Call Center Representative

Digicel group haiti
02 2017 - 09 2018

Communication

Maurice communication

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Winglise Pierre