WING MUI FUNG
Queens,NY
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intern
Pharmacy Technician
Office Clerk
KOU LAW COHEN LLC
06.2020 - Current
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Pharmacy Technician
CK PHARMACY
03.2009 - 06.2019
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
Education
No Degree - ELA
Zoni Language Centers
New York, NY08.2000
High School Diploma -
SUNG LAN MIDDLE SCHOOL
SHANTIN HINHANG EST HONG KONG 07.1997
Skills
- Flexible Schedule
- Cantonese and Mandarin Fluency
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Office Clerk
KOU LAW COHEN LLC
06.2020 - Current
Pharmacy Technician
CK PHARMACY
03.2009 - 06.2019
Intern
Pharmacy Technician
No Degree - ELA
Zoni Language Centers
High School Diploma -
SUNG LAN MIDDLE SCHOOL
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