Wing Yee Lee
Charles B. Wang Community Health Center
Brooklyn,NY
3
Languages
5
years of professional experience
Work History
Patient Services Representative
4 Years 6 Months- Directed patient flow in fast-paced clinic of 100+ individuals to enhance service efficiency
- Maintain and manage high volume of phone calls to ensure patient satisfaction
- Resolve patient issues by following company’s health care policy
- Managed high volume of phone calls to boost patient satisfaction through effective communication
- Complete and update patient registration forms
- Facilitated multilingual translation services in a clinical setting to assist diverse patient populations.
- Executed effective communication strategies during team projects to foster collaboration and teamwork.
- Delegated specific tasks to colleagues and volunteers to ensure efficient workflow in the clinic.
- Participated in staff meetings and conferences to discuss operational updates and improve team collaboration.
Patient Services Representative
11 Months- Facilitated communication between insurance companies and physicians
- Coordinated appointment scheduling and patient registration to enhance workflow efficiency
- Managed incoming phone calls and inquiries to ensure proper routing to appropriate personnel
Education
Bachelor of Arts - Studio Art
Skills
Proficient in Electronic health records ( EPIC
Centricity Practice Solutions)
HIPAA compliance
Microsoft Office proficiency ( Word
Excel
Power Point)
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Patient Services Representative
Charles B. Wang Community Health Center
04.2022 - CurrentRead More
Patient Services Representative
Yue Physical Therapy & Acupuncture
04.2021 - 03.2022Read More
York College
Bachelor of Arts from Studio Art
Read More