Wini Ebosi
Los Angeles,CA
Summary
Versatile healthcare administrative professional with extensive experience in patient access, customer service, and clinical support across hospital, outpatient, and retail settings. Proficient in EHR systems such as Epic, Cerner, and Meditech, with a strong ability to enhance workflows, assist patients effectively, and maintain precise data entry. Recognized for reliability and adaptability while consistently delivering exceptional service in fast-paced environments. Equipped with training in EKG and phlebotomy, complemented by clinical exposure to vital signs and patient observation; prepared to add value in remote and onsite roles within healthcare, customer-facing, or administrative teams.
Overview
10
10
years of professional experience
Work History
Independent Contractor - Delivery
Instacart, DoorDash, Gigsmart
Los Angeles, CA
01.2023 - Current
- Delivered groceries efficiently, ensuring accurate order fulfillment and timely delivery to customers.
- Managed multiple delivery platforms, adapting quickly to changing demands and schedules.
- Coordinated with local stores to verify product availability, ensuring successful order completion.
- Streamlined route planning, improving overall delivery efficiency and reducing wait times for customers.
- Provided exceptional customer service, resolving issues promptly and enhancing customer satisfaction ratings.
Patient Care Technician - Med/Surg
HCA Houston Healthcare West
Houston, TX
04.2024 - 01.2025
- Maintained accurate electronic health records (EHR) systems to manage patient intake/output, vital signs, and care notes, enhancing record-keeping accuracy and operational efficiency.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Recognized for leadership and reliability, fostering team collaboration in high-pressure situations, trained new hires staff on procedures and maintaining high operational standards.
Patient Care Technician - Float Pool
Baylor Scott & White Health
Dallas, TX
04.2023 - 01.2024
- Provided cross-unit support in a high-volume hospital, adapting to changing workflows, while ensuring clinical and administrative accuracy.
- Streamlined patient intake and discharge coordination, enhancing documentation and communication across clinical teams.
- Accurately recorded patient data, vital signs, and intake/output using Epic EHR, supporting timely, informed care decisions.
- Assisted in daily living activities, ensuring patient comfort and dignity.
- Monitored patient status, and promptly communicated critical changes to nursing staff, ensuring timely interventions and adherence to safety protocols.
Patient Access Representative
McLaren Greater Lansing
Lansing, MI
05.2021 - 11.2022
- Registered patients in emergency and main hospital settings using Cerner EHR, ensuring efficient data entry and smooth check-in processes.
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with healthcare regulations.
- Verified insurance eligibility for Medicare/Medicaid through Web-MD, secured necessary consents, and maintained compliance with billing regulations.
- Managed insurance verification procedures, collected copay and deductibles, and coordinating with providers to resolve discrepancies efficiently.
- Collaborated with clinical departments to resolve data discrepancies, ensuring accurate and up-to-date patient records.
Health Unit Coordinator - Neurology
McLaren Greater Lansing
Lansing, MI
07.2020 - 05.2021
- Coordinated patient admissions, discharges, and transfers, ensuring accurate data entry in Cerner EHR to support clinical workflows and enhance patient experience.
- Acted as the central point of communication between physicians, nurses, case management, lab, dietary, and other departments, coordinating the timely execution of patient care plans.
- Supported unit operations by managing supplies, prepping patient rooms, and responding efficiently to emergency codes and STAT requests.
- Delivered direct patient care, including ADL support, vital signs monitoring, and safe transport across departments as needed.
- Recognized for leadership and operational excellence, maintaining high standards of efficiency and patient care, even in high-pressure situations.
Patient Care Technician - Neurology
McLaren Greater Lansing
Lansing, MI
12.2019 - 07.2020
- Monitored patient vital signs, glucose levels, and intake/output in Cerner EHR, ensuring accurate patient documentation to support clinical decisions.
- Collaborating with healthcare teams by providing direct care and observation for high-risk and behavior health patients to ensure timely intervention and effective communication.
- Prepared and maintained patient rooms for admissions, discharges, and internal hospital transports to departments, including radiology and surgery, while coordinating schedules and patient movement efficiently.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Medical Assistant Extern
His Healing Hands
Lansing, MI
01.2017 - 03.2017
- Directed patients to examination rooms and assisted with patient flow, supporting efficiency in a fast-paced outpatient setting.
- Maintained front-desk operations, including answering phones, scheduling, completing insurance forms, and handling general administrative duties.
- Recorded and updated patient medical histories, vital signs, and test results in the EHR, ensuring accurate documentation for provider review and care planning.
- Managed patient scheduling and appointment coordination to ensuring accurate entry of demographic and insurance information into the electronic health record (EHR) system.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Retail Sales Associate
Big Lots
Lansing, MI
07.2016 - 02.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, maintaining a professional environment that supported store goals and customer satisfaction.
- Promoted store programs by identifying customer needs and offering tailored solutions, boosting engagement through clear, effective communication.
- Handled payments, returns, and exchanges in compliance with store policies, ensuring accurate cash management and point-of-sale (POS) integrity.
- Maintained merchandise displays and supported inventory control to ensure a clean and organized store environment, enhancing the overall shopping experience for customers.
- Recognized as Employee of the Month three times for exceptional service, efficiency, and reliability (Nov 2016, May 2017, Aug 2019).
Education
Bachelor of Science - Health Management
University of Phoenix
Phoenix, AZ11.2020
Associate of Applied Science - Medical Office Administration
Career Quest Learning Centers
Lansing, MI08.2017
Diploma - Medical Assisting
Career Quest Learning Centers
Lansing, MI03.2017
Skills
- Patient Registration & Intake
- EHR Systems
- Customer Service & Patient advocacy
- Insurance Verification
- Project Coordination & Task Management
- Technical Tools & Systems
Languages
English
Full Professional
Igbo
Native or Bilingual
Timeline
Patient Care Technician - Med/Surg
HCA Houston Healthcare West
04.2024 - 01.2025
Patient Care Technician - Float Pool
Baylor Scott & White Health
04.2023 - 01.2024
Independent Contractor - Delivery
Instacart, DoorDash, Gigsmart
01.2023 - Current
Patient Access Representative
McLaren Greater Lansing
05.2021 - 11.2022
Health Unit Coordinator - Neurology
McLaren Greater Lansing
07.2020 - 05.2021
Patient Care Technician - Neurology
McLaren Greater Lansing
12.2019 - 07.2020
Medical Assistant Extern
His Healing Hands
01.2017 - 03.2017
Retail Sales Associate
Big Lots
07.2016 - 02.2020
Bachelor of Science - Health Management
University of Phoenix
Associate of Applied Science - Medical Office Administration
Career Quest Learning Centers
Diploma - Medical Assisting
Career Quest Learning Centers