WINIFEL DEL CARMEN SANTANA PERALTA
Brooklyn,NY
Summary
Business administration student pursuing Associate and science degree seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Macys
Retail
Manhattan, NY
06.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Costumer Consultant
Private Business
Brooklyn, NY
09.2021 - 01.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Costumer Service Assistant
MacDonald's Restaurant
Manhattan, NY
08.2018 - 05.2021
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Communicated information to customers about product quality, value and style.
- Suggested products and services to clients based on individual needs to drive consistent sales.
- Organized and submitted daily and weekly reports outlining current metrics for use in key decision-making.
- Answered inbound customer calls and responded to inquiries.
- Informed customers of sales and promotions.
- Processed cash transactions accurately and efficiently in high-volume retail environment.
Education
Associate of Science - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma - undefined
Emma Lazarus High School
Manhattan, NY06.2020
Skills
- English and Spanish speaker
- Communication
- Teamwork skills
- Creativity
- Costumer service skills
- Adaptability
- Leadership skills
- Administrative skills
- Organization
Certification
Real state certificate
Languages
Spanish
Native or Bilingual
Timeline
Macys
Retail
06.2022 - 01.2024
Costumer Consultant
Private Business
09.2021 - 01.2022
Costumer Service Assistant
MacDonald's Restaurant
08.2018 - 05.2021
High School Diploma - undefined
Emma Lazarus High School
Associate of Science - Business Administration
Borough of Manhattan Community College of The City University of New York