Velkis Milagros Tellez Sandoval
Hialeah
Summary
Retail professional with extensive experience at Macy's, specializing in customer service and operational efficiency. Bilingual in Spanish and English, utilizing strong analytical skills to resolve issues promptly and maintain high customer satisfaction. Proven ability to enhance store performance through effective communication and problem-solving strategies.
Overview
3
3
years of professional experience
Work History
Macys
Dadeland Mall
Kendall
06.2024 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product issues.
- Prioritized and organized daily tasks for optimal efficiency.
- Delivered exceptional face-to-face customer service to enhance satisfaction.
- Identified customer needs promptly to ensure timely responses.
Sales Associate
RPV International Jewelry
Miami
11.2022 - 12.2023
- Provided professional and prompt customer service by effectively managing all customer requests.
- Maintained jewelry displays, conducted daily inventory checks, and ensured cleanliness in the store.
- Accurately generated daily inventory and sales reports, enhancing operational efficiency.
- Processed sales orders and payments, scheduled meetings, and performed follow-up calls with prospects.
Store Supervisor and Cashier
Menchie's Frozen Yogurts
Hialeah
02.2022 - 11.2022
- Oversaw daily retail store operations, including staff supervision and inventory management.
- Resolved customer complaints and inquiries swiftly to enhance service quality.
- Reconciled cash register receipts, ensuring accuracy in all cash transactions.
- Maintained high customer satisfaction through prompt and courteous service delivery.
Education
ESL English
Florida National University
Hialeah, FL02-2025
Code of Professional Ethics And Customer Service
Unicomer SA
Managua, Nicaragua05.2015
Accounting and auditing
UNAN National University of Nicaragua
Juigalpa, Chontales12.2009
Skills
- Bilingual proficiency in Spanish and English
- Customer service excellence
- Team collaboration
- Analytical problem-solving
- Microsoft Office expertise
- Inventory management
Timeline
Macys
Dadeland Mall
06.2024 - Current
Sales Associate
RPV International Jewelry
11.2022 - 12.2023
Store Supervisor and Cashier
Menchie's Frozen Yogurts
02.2022 - 11.2022
ESL English
Florida National University
Code of Professional Ethics And Customer Service
Unicomer SA
Accounting and auditing
UNAN National University of Nicaragua
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