Overview
Work History
Education
Skills
Timeline
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WINIFRED HAFNER

Columbus,OH

Overview

23
23
years of professional experience

Work History

Personal Lines Compliance Manager

Nationwide Insurance Company
06.2017 - Current
  • Responsible for managing regulatory requirements for assigned states, including impact analysis, legal interpretation, communication of changes, form development, and if needed, initiation and management of regulatory project from assessment to implementation
  • Serve as resource to Product partners in strategic projects as well as addressing defects
  • Oversees Personal Lines DMV electronic reporting for all states
  • Monitors jurisdictions for developing changes in statutory and regulatory climate
  • Led One Product filing for Massachusetts and partner with Product/Innovation groups as Compliance lead for SmartMiles telematics and Focused Driving Behavior program
  • Foster strong collaborative relationships with IT, Product, Underwriting, Document Solutions, legal counsel, and claims staff partners as well as with departments of insurance contacts, to achieve objectives and meet deadlines

Casualty Litigation Manager

Nationwide Insurance Company
05.2014 - 06.2017
  • Effectively led a team of eight (all-remote) litigation associates managing over one thousand suits/year
  • Analyzed all incoming suits to identify coverage issues and assigned all new suits to inside/outside counsel as appropriate
  • Presented cases to senior leadership for trial authority
  • Led Settlement Days, partnering with our trial division attorneys to privately mediate cases
  • Achieved high engagement while managing an all-remote team

Casualty Manager, Attorney Negotiator Group

Nationwide Insurance Company
04.2013 - 05.2014
  • Led a team of 8 attorney negotiator adjusters handling claims in Ohio, Indiana, and Illinois
  • Piloted implementation of two dedicated Medicare specialists
  • Leader in the Ohio operation in consistent DPS medical bill review usage
  • Participated in impasse conferences to control litigation expense and reduce the number of lawsuits generated
  • Actively developed associates, resulting in the promotion of one associate to manager with several others on their way to their next role
  • Maintained engagement while encouraging the team to focus on quality performance for positive results during changing circumstances

Litigation Specialist

Nationwide Insurance Company
09.2010 - 04.2013
  • Responsible for handling pending comprised of litigated auto and homeowner's cases in Ohio
  • Developed rapport with both staff and outside counsel, working as a team to defend cases in all venues, evaluating risk and ensuring cases were settled or prepared for trial
  • Proactively managed assigned pending to identify cases that should be settled quickly
  • Kept management updated on all large losses; presented cases to upper management on periodic basis
  • Attended Settlement Days in all venues, negotiating directly with plaintiff attorneys to bring cases to resolution and save costs
  • Kept each case within projected legal budget, working to expedite settlement when appropriate and control average loss cost and litigation expense

Casualty Special Claim Rep 1

Nationwide Insurance Company
04.2010 - 09.2010
  • Responsible for handling attorney represented auto and homeowners claims for Indiana and Illinois
  • These venues required the cases to be evaluated uniquely due to contrasts in venues
  • Kept manager informed of large losses and periodically presenting cases to upper management as required
  • Effectively managed assigned pending, to resolve cases as soon as possible while providing excellent customer service and communication to policyholders

Staff Claim Service Representative

Allstate Insurance Company
01.2002 - 01.2009
  • Managed complex homeowner's casualty losses for Ohio, Michigan, and Indiana
  • These litigated and attorney represented claims involved detailed coverage, liability, and damages investigations, including the retention of experts as needed
  • Analyzed coverage disputes, requiring detailed analysis, preparation of Reservation of Rights, disclaimers, and the referral of cases to outside coverage counsel for legal intervention
  • Prepared and submitted reports to Home Office Staff for large losses
  • Made case presentations to management and Home Office staff periodically until conclusion of claim
  • Supervised defense counsel to expedite settlement and control average loss cost and litigation expense
  • Consistently achieved monthly closure ratio over 100%
  • Worked as 'acting manager' for unit when manager was absent or on vacation
  • Awarded the Allstate Distinguished Performance Award , January 2008, which recognizes the top 4% of Allstate employees for outstanding performance in the areas of Customer Loyalty/Client Relationships, Expense Management/Fair Payments, Job Performance and Self Development

Education

Bachelor of Arts -

Bowling Green State University

Senior Claims Law Associate designation -

Senior Claims Law Associate Silver designation -

Future of Work -

01.2024

Future of Work -

01.2023

Future of Work -

01.2022

Skills

    Results driven professional with progressive experience in personal lines compliance, regulatory research, project management, claims litigation, contract law, dispute resolution, policy interpretation and application Personal attributes include the ability to set and accomplish goals, emotional intelligence, excellent communication and organizational skills Key strengths include problem solving, relationship building and consistent delivery of results in advance of deadlines Recipient of performance award for excellence in achievement and quality

Timeline

Personal Lines Compliance Manager

Nationwide Insurance Company
06.2017 - Current

Casualty Litigation Manager

Nationwide Insurance Company
05.2014 - 06.2017

Casualty Manager, Attorney Negotiator Group

Nationwide Insurance Company
04.2013 - 05.2014

Litigation Specialist

Nationwide Insurance Company
09.2010 - 04.2013

Casualty Special Claim Rep 1

Nationwide Insurance Company
04.2010 - 09.2010

Staff Claim Service Representative

Allstate Insurance Company
01.2002 - 01.2009

Senior Claims Law Associate Silver designation -

Future of Work -

Future of Work -

Future of Work -

Bachelor of Arts -

Bowling Green State University

Senior Claims Law Associate designation -

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