Winifred Heggs
Hampton,Ga
Summary
Dynamic and results-oriented HIV Supervisor with a proven track record in enrolling patients in a specialized program, Committed to fostering ongoing engagement and support, ensuring comprehensive care for sustained health outcomes. Expertise in navigating complex healthcare systems and building strong relationships with patients, healthcare providers, and community resources. Passionate about enhancing patient experiences and driving positive health results through dedicated program management and advocacy.
Overview
36
36
years of professional experience
Work History
Enrollment Supervisor
Grady Health System – Ponce Center
Atlanta, GA
03.2022 - Current
- Lead a team of Navigators in providing services for all patients.
- Oversee the work of Navigators, managing patients’ files, coordinating Lunch and learn meetings for patients, overseeing the Long-Term Survivor Program, and support and monitor Navigators work performance.
- Responsible for direct supervision, supports the day-to-day operations, tracking performance of assigned staff and supporting continuous improvement related to service delivery.
- Supervised linkage team to ensure timely and accurate patient connections to necessary care resources.
- Executed regular assessments to verify team adherence to established performance criteria.
- Monitor and assist the Navigator who issues Marta cards to our patients.
- Assisted patients in navigating enrollment challenges by offering personalized attention and reassurance.
- Ensure the state receives the necessary information required for accurate reporting regarding individuals who have tested positive for HIV/AIDS in Georgia.
- Assists in the development and implementation of a recruitment plan for connecting HIV-infected individuals recently diagnosed or lost to care to the Ponce Center.
- Provides ongoing client referrals based on client need and eligibility. Confers with organizations to discuss client referrals, follow-up care, decisions affecting the client, and to explain policies and procedures.
- Maintains regular contact with clients to provide ongoing assessment, support, intervention, and satisfaction of services.
- Coordinated and managed new patient orientation (NPO) to enhance patient understanding and comfort during the onboarding journey.
- Works in collaboration with other clinics to track and confirm clients’ successful engagement in HIV primary services.
- Manage the Long-Term Survivor group monthly to ensure the patients are informed and updated with new information and community activities.
- Provided comprehensive information and resources to support newly diagnosed clients and families in understanding HIV/AIDS.
- Directed team in optimizing electronic health record systems for enhanced data management efficiency.
Health Educator
Grady Memorial Hospital
Atlanta, GA
10.2011 - 02.2022
- Assists in the development and implementation of a recruitment plan for connecting HIV-infected individuals recently diagnosed or lost to care to the Ponce Center.
- Provides ongoing client referrals based on client need and eligibility. Confers with organizations to discuss client referrals, follow-up care, decisions affecting the client, and to explain policies and procedures.
- Create and distribute health-related posters, pamphlets, and other educational materials
- Maintains regular contact with clients to provide ongoing assessment, support, intervention, and satisfaction of services.
- Spearheaded and manage the New Patients Orientation to ensure all new patients are guided through the beginning process with ease.
- Works in collaboration with other clinics to track and confirm clients’ successful engagement in HIV primary services.
- Collect and analyze data to learn about their audience and improve programs
- Advocate for improved health resources and policies
- Listens actively and responds to others in a manner which reflects compassion, understanding, and acknowledgements of information that has been shared. Demonstrates skills of handing conflict and crisis situation effectively.
- Manage the Long-Term Survivor group on a weekly basis to ensure the patients are informed and updated with new information and community activities.
- Educates newly diagnosed clients and families recently diagnosed with HIV/AIDS.
- Developed and delivered educational programs on chronic disease prevention and management.
- Collaborated with healthcare providers to assess community health needs and tailor educational materials.
- Led workshops for diverse populations, enhancing health literacy and promoting preventive practices.
- Evaluated program effectiveness through surveys and feedback, implementing improvements based on findings.
Senior Case Manager
GOODWILL OF NORTH GEORGIA
Atlanta, GA
07.2002 - 10.2011
- Ensured that highest quality, individualized services are delivered to program participants, with a focus on becoming self-sufficient.
- Develop and implement an Operating Plan that will meet or exceed program goals as they relate to the overall Strategic Plan, Department Goals and Division Goals.
- Coordinate resources, including personnel, transportation, supplies, and support services to achieve goals.
- Ensure the operational safety of program participants, staff and customers, as well as any Goodwill resources.
- Ensure participant rights, including confidentiality.
- Ensure ongoing supportive counseling and crisis intervention, as needed, by coordinating referral to and utilization of community resources.
- Ability to provide positive leadership in a flexible geographic environment where self-direction, prioritizing and organizational skills will be crucial to success.
- Ensure smooth transition of cases across services and programs, as appropriate.
- Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background, and related factors.
- Conduct orientation to program, services, and policies and procedures for new participants.
- Maintain regular contact with referring counselor/agency, through telephone, email, and in-person visits, including preparation and submission of summaries and reports according to referring agency requirements and requests, regulatory requirements, and Career Services Policies and Procedures.
- Teach life skills, work adjustment, pre-employment skills, or other related curricula to caseload.
- Coordinate supervision of all participants to ensure program quality/consistency.
- Within the parameters of the program, advocate for the program participant and their right to a higher quality of life through work.
- Coordinate resources, including personnel, transportation, supplies, and support services to achieve goals.
- Work with participants and program team members to identify barriers to employment in order to develop and implement individual plans.
- Ensure ongoing vocational and supportive counseling and crisis intervention by coordinating referral to and utilization of community resources.
- Contribute to the continuous improvement of program by recommending curriculum updates, identifying problem areas and implementing positive solutions.
- Participate in or lead advisory council, community advisory boards and associations related to trade as assigned.
- Maintain quality relationships with funding and community partners
- Submit participant/program success stories to supervisor and director on a regular basis, as defined by Marketing Plan.
- Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
- Conducted comprehensive assessments to evaluate client eligibility for programs.
- Led multidisciplinary team meetings to coordinate case strategies and improve outcomes.
- Developed individualized service plans addressing client needs and goals.
Health Associate
Fulton County Health Department, WIC
01.1998 - 01.2002
- Experience developing rapport and information to pregnant and breastfeeding women
- Provided statistical data on daily activities
- Planning, record keeping and monthly observation and outcomes
- Promoted immunization screening and referral
Military Police Sergeant
Unites States Army
01.1990 - 01.1996
- Trained and supervised nearly 20 incoming soldiers weekly concerning vehicle registration responsibilities
- Developed job functions specification, organization work schedules, assigned duties and evaluated job performance of assigned soldiers
- Organized and improved filing systems for vehicles registered on the installation resulting in quicker access to the files and other information needed
- Performed multiple tasks simultaneously while listening, relaying, evaluating information as a desk sergeant
- Demonstrated strong interview techniques as a member of the Drug Suppression Team
- Possess solid “People Skills” effective trainer and motivator able to work with all personality types using patience and tact
Education
Master of Criminal Justice - Criminology
St. Leo University
Atlanta, GA04-2026
Bachelor of Arts - Sociology
St. Leo University
Atlanta, GA01-1997
Skills
- Managing a dynamic team dedicated to helping patients with HIVAIDS which requires thoughtful strategies that ensure effective care delivery, communication, empathy, and support
Accomplishments
- Spearheaded the New Patient Orientation for patients which benefited the patients and the organization.
- Recruited over 140 participants to enter the Skills Program resulting in an annual 60% increase in annual revenue.
- Initiated a Floor Tech Training program at Fulton County Jail where inmates were trained and certified as Floor Care Technicians.
Timeline
Enrollment Supervisor
Grady Health System – Ponce Center
03.2022 - Current
Health Educator
Grady Memorial Hospital
10.2011 - 02.2022
Senior Case Manager
GOODWILL OF NORTH GEORGIA
07.2002 - 10.2011
Health Associate
Fulton County Health Department, WIC
01.1998 - 01.2002
Military Police Sergeant
Unites States Army
01.1990 - 01.1996
Master of Criminal Justice - Criminology
St. Leo University
Bachelor of Arts - Sociology
St. Leo University