Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Winifred Udeh

Dallas,TX

Summary

Solution-driven professional with experience in coordinating projects, programs and improvements. My attention to detail and strong organizational skills enable me handle multiple projects simultaneously with a high degree of accuracy. I am highly skilled at communicating with colleagues and promoting team adaptability. I aim to bring valuable expertise to forward company objectives.

Overview

5
5
years of professional experience

Work History

Project Coordinator

IHDA
Chicago, IL
08.2021 - 12.2023
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Monitored project progress, identified risks and took corrective action as needed.

Data Analyst

Tarrant County Public Health
Fort Worth, TX
08.2020 - 08.2021
  • Deployed predictive analytics models to forecast future trends.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.

Physician Communication Coordinator

Ut Southwestern Medical Center
Dallas, TX
05.2019 - 08.2019
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive for collaboration.
  • Tracked records, filed documents and maintained communication between patients to manage office activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Oversaw appointment scheduling for patients using EPIC software.

Education

Doctor Of Pharmacy - Pharmacy

University of North Texas Health Science Center At Fort Worth
Fort Worth, TX

Master Of Public Health - Public Health

Texas Tech University Health Sciences Center
Lubbock, TX
08.2023

Bachelor Of Arts - Biology

University of North Texas
Denton, TX
08.2020

Skills

    Advanced Microsoft Office Suite - Word, Excel, PowerPoint, Office 365

    Advanced Software - SAP, Salesforce, PowerBi, Agile Methodology, Google Analytics, Adobe Systems, Workday, Smart-Sheet, EPIC, Sharepoint

    Excellent Written & Verbal Communication Skills

    Strong Interpersonal Skills

Timeline

Project Coordinator

IHDA
08.2021 - 12.2023

Data Analyst

Tarrant County Public Health
08.2020 - 08.2021

Physician Communication Coordinator

Ut Southwestern Medical Center
05.2019 - 08.2019

Doctor Of Pharmacy - Pharmacy

University of North Texas Health Science Center At Fort Worth

Master Of Public Health - Public Health

Texas Tech University Health Sciences Center

Bachelor Of Arts - Biology

University of North Texas
Winifred Udeh