WINONA COLVIN

• Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisors for enhanced support.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions while implementing best solutions. Among highest stats for customer resolution through digital chat interactions.
• Documented customer interactions in an internal computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Recommended loan approvals and denials based on customer loan application reviews.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Successfully initiated and closed set monthly company goals

• Coordinated flight based on cost and time of travel to enhance client experience and satisfaction.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Used SABRE systems to identify most cost-effective travel accommodations for clients.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Used SABRE system and interacted with clients both over phone and in-person to set up reservations for clients. Among highest producing agents on an ongoing monthly basis.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Sorted and suggested applications to Technology recruiters.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Performed and accessed internal database system to sort and maintain applicant files. Screened resumes and applications.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
• Collected information on sales and service issues to coordinate team-wide resolutions.
• Answered customers' questions regarding products, prices and availability.

• Managed budgets, appointment scheduling, advertising and accounts to improve productivity initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall Company Administrative processes.
• Oversaw quality control and productivity rates to increase revenue and production times.