Adiyam Daniel

• Performed administrative duties such as data entry, filing and document preparation.
• Troubleshot technical problems using provided resources or third-party tools.
• Maintained an up-to-date knowledge of products and services offered by the company.
• Created detailed reports of customer issues for further review.
• Performed quality assurance checks on all customer support tickets handled.

- Delivered exceptional customer support to clients via phone, email, and chat, addressing technical issues and inquiries promptly.

- Assisted users with account setup and management, ensuring a smooth onboarding process, and ongoing satisfaction.

- Developed and conducted training sessions for customers to enhance their understanding of the platform's features.

- Collaborated with the technical team to escalate and resolve complex issues.

• Responsible for leading and motivating a team of staff members to provide outstanding customer service and uphold strict quality and productivity requirements.
• Provide guidance, training, and support to ensure a cohesive and productive team environment.
• Oversaw the day-to-day operations of the restaurant, including opening and closing procedures, ensured cleanliness and sanitation standards were met, and monitored inventory levels.

• Tracked call metrics such as number of calls made, duration of calls.
• Maintained accurate records of all customer interactions and transactions.
• Performed other duties assigned by management team members.
• Greeted incoming customers and provided customer service support.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Identified opportunities for cross-selling additional products and services.
• Identified areas of improvement in existing processes and implemented solutions accordingly.
• Managed inventory levels by ordering sufficient stock for each account.
• Reviewed monthly performance against targets set by management team.
• Conducted market research to identify selling possibilities and evaluated customer needs actively.