Winona Silva
Honolulu
Summary
Dynamic and results-driven professional with extensive cash handling expertise from ACE Young LLC. Proven track record in mentoring teams and implementing process improvements that enhanced transaction efficiency. Skilled in POS systems and employee scheduling, fostering strong customer relationships and driving sales growth through exceptional service.
Experienced with handling cash transactions and providing top-notch customer service. Utilizes excellent communication skills to ensure smooth operations and customer satisfaction. Knowledge of retail processes and maintaining accuracy in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Senior Cashier
ACE Young LLC
11.2020 - 04.2026
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Mentored junior cashiers, enhancing team performance through training and support.
- Implemented process improvements that streamlined transaction workflows, reducing customer wait times.
- Analyzed cash register discrepancies, identifying root causes and developing effective resolutions.
- Managed inventory levels for cash drawer supplies, optimizing stock availability and minimizing shortages.
- Developed and maintained strong customer relationships, promoting repeat business through exceptional service.
- Collaborated with management to implement promotional strategies that increased sales during peak periods.
- Conducted end-of-day financial reconciliations, ensuring accuracy in reporting and accountability for transactions.
Cashier
Times Supermarket
09.2018 - 11.2019
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Managed cash register operations, ensuring balanced drawers at shift completion.
- Enforced company policies regarding returns and exchanges to maintain compliance and customer satisfaction.
Home Care Provider
Self-employeed
01.2009 - 02.2018
- Provided personalized care for clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and personal hygiene tasks to enhance their quality of life.
- Developed tailored care plans based on individual client needs and preferences.
- Monitored client health indicators and reported changes to appropriate family members or healthcare professionals.
- Coordinated transportation for clients to medical appointments and community events, fostering social engagement.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI08-2021
Skills
- Cash handling expertise
- Cash register maintenance
- POS system proficiency
- Employee scheduling
Timeline
Senior Cashier
ACE Young LLC
11.2020 - 04.2026
Cashier
Times Supermarket
09.2018 - 11.2019
Home Care Provider
Self-employeed
01.2009 - 02.2018
High School Diploma -
Kaimuki High School