Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Winona St. Claire

Lincoln,ND

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Spirit Lake Social Services
09.2020 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Medical Support Assistant

Spirit Lake Health Center-Behavioral Health
11.2016 - 09.2020
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Interviewed patients to verify and update clinical and demographic records.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Verified patient insurance coverage and collected required co-payments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Customer Service Representative

Spirit Lake Casino
02.2016 - 11.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.

Teaching Assistant

Candeska Cikana Community College Headstart
01.2016 - 06.2016
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Customer Service Associate

Walmart
09.2013 - 11.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered prompt service to prioritize customer needs.

Check Cashing Cashier

Skydancer Hotel & Casino
09.2011 - 09.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.

Data Entry Operator

Laducer & Associates
07.2004 - 09.2011
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Sent completed entries for evaluation and final approval.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Followed established procedures to enter and process data correctly.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Developed data entry policies and procedures in compliance with company standards.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.

Teacher Assistant

Dunseith Public School
01.2004 - 06.2004
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in implementation of new learning tools, systems and materials.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Researched and presented new learning tools and methods for classroom application.
  • Provided additional mentoring based on student evaluations.
  • Planned, prepared and presented group assignments to encourage collaboration.
  • Oversaw classroom operations during teacher and parent meetings.
  • Delivered supplementary lessons and practice assignments.
  • Distributed tests, assignments and handouts per teacher specifications.
  • Graded assignments and reported individual progress to teacher.
  • Monitored students during quizzes and tests.

Data Entry Operator

Uniband
07.2003 - 01.2004
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Sent completed entries for evaluation and final approval.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Secured and protected data from unauthorized access by complying with security protocols.

Customer Service Representative

Skydancer Hotel & Casino
12.2001 - 04.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.

Data Entry Operator

Uniband
08.2000 - 12.2001
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Sent completed entries for evaluation and final approval.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Evaluated source documents to locate needed information.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Coded and processed applications into required electronic formats.
  • Followed established procedures to enter and process data correctly.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Secured and protected data from unauthorized access by complying with security protocols.

Educational Aide

Rolette COunty Consortium
12.1999 - 05.2000
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Administered tests and assessments to evaluate student progress and performance.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Mentored and tutored individual students needing additional help.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Shared important information with students concerning upcoming assignments and tests.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Taught courses under guidance of senior instructors.
  • Maintained laboratory safety by demonstrating equipment and techniques.

Administrative Assistant

Turtle Mountain Tribal Youth Programs
06.1996 - 12.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Associate of Science - Education

Turtle Mountain Commuinity College
Belcourt, ND
05.1999

Associate of Arts - Education

Turtle Mountain Community College
Belcourt, ND
05.1998

High School Diploma -

Turtle Mountain Community High School
Belcourt, Nd
05.1996

Skills

  • Administrative Support
  • Document Retrieval
  • Typing Proficiency
  • Time Management
  • Phone Call Answering
  • Data Evaluation
  • Grammar
  • Excel Spreadsheets
  • Travel Administration
  • Filing
  • Office Equipment Maintenance
  • Prioritizing Patients
  • Calendar Management
  • Meeting Minutes
  • Records Management Systems
  • Database Organization
  • PC Proficiency
  • Customer and Client Relations
  • Schedule Management
  • Data Collection
  • Data Entry Documentation
  • Sorting and Labeling
  • 10-Key Proficiency
  • Mail Management
  • Data Management
  • Self Starter
  • Proofreading
  • Office Management
  • Microsoft Office
  • Multi-Line Phone Systems
  • Customer Service

Timeline

Administrative Assistant

Spirit Lake Social Services
09.2020 - 05.2022

Medical Support Assistant

Spirit Lake Health Center-Behavioral Health
11.2016 - 09.2020

Customer Service Representative

Spirit Lake Casino
02.2016 - 11.2016

Teaching Assistant

Candeska Cikana Community College Headstart
01.2016 - 06.2016

Customer Service Associate

Walmart
09.2013 - 11.2015

Check Cashing Cashier

Skydancer Hotel & Casino
09.2011 - 09.2013

Data Entry Operator

Laducer & Associates
07.2004 - 09.2011

Teacher Assistant

Dunseith Public School
01.2004 - 06.2004

Data Entry Operator

Uniband
07.2003 - 01.2004

Customer Service Representative

Skydancer Hotel & Casino
12.2001 - 04.2002

Data Entry Operator

Uniband
08.2000 - 12.2001

Educational Aide

Rolette COunty Consortium
12.1999 - 05.2000

Administrative Assistant

Turtle Mountain Tribal Youth Programs
06.1996 - 12.1999

Associate of Science - Education

Turtle Mountain Commuinity College

Associate of Arts - Education

Turtle Mountain Community College

High School Diploma -

Turtle Mountain Community High School
Winona St. Claire