Melissa Merida
Summary
Detailed Supportive Eligibility Specialist.
Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. with extensive application engagement and dedicated service skills.
Overview
14
14
years of professional experience
Work History
Eligibility Technician II- ChildCare Program
County of Riverside - Lake Elsinore Department of Social Services
06.2012 - Current
- Interview applicants, provide good customer service and conduct daily business matters with co-workers
- Assist applicants in the completion and clarification of the application and declaration forms upon which eligibility decisions are based
- Collect and document pertinent information, by recording official statements in support of resolving case discrepancies, from declarations by telephone, correspondence, or personal interviews, though completing clear and concise case narratives
- Determine eligibility in accordance with established Department of Public Social Services policies and procedures
- Ability to review case files with an understanding of the principles, practices, and methods of collecting, organizing, and analyzing case official and unofficial documents to make eligibility determinations via interpretation of regulations used to apply the rules related to the program
- Good time management needed for independent caseload management and maintenance of records and files related to assigned duties
- Determine and calculate the dollar amount of reimbursements authorized and perform other similar required computations
- Prepare and retain other documents associated with the eligibility determining process, including but not limited to fraud forms and explaining program fraud prevention requirements
- Child Care Unit In-charge; Mentor and audit new CC ET I trainees
- Resource person to department staff regarding Child Care program policies and procedures.
Eligibility Technician I- ChildCare Program
County of Riverside - Lake Elsinore Department of Social Services
07.2011 - 06.2012
- Eligibility Technician Induction Training consisting of formalized class training and on-the- job training
- Interviewed applicants to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; Obtained pertinent information concerning such items as income, property, and other financial resources
- Obtained additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews
- Determine eligibility in accordance with established procedures; Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
Office Assistant II
County of Riverside - Lake Elsinore Department of Social Services
10.2009 - 07.2011
- Use and knowledge of Riverside County CIV Image System
- Operate switchboard for inbound calls with customer service skills, ability to identify reason for call and inquire the call out accurately to appropriate staff
- Collection of new Medi-Cal, Cal-Fresh, and Cal-Works applications from reception, data entry to log in intake register
- Ability to research all persons on a county application using the MEDS and CIV system and assign to an Eligibility Worker
- For Cal-Fresh and Cal-Works applications, capable of researching members on application, verifying if they are in the Statewide fingerprinting imaging system
- Maintain contact with workers to facilitate an applicants need to be assisted by a worker
- Expedition of inner office system used to get applications to workers.
Education
Diploma -
Valley Adult School
Lake Elsinore, CA01.2002
Skills
- Well-organized
- Self-motivated and able to quickly learn procedures and methods
- Dedicated, goal-oriented, and efficient
- Skilled with computer systems and software such as Microsoft, Image Now, MEDS, and CalSaws
- Certified to Roll Fingerprints
- Eligibility Determination
- Effective Communication Skills
- Interviewing
Timeline
Eligibility Technician II- ChildCare Program
County of Riverside - Lake Elsinore Department of Social Services
06.2012 - Current
Eligibility Technician I- ChildCare Program
County of Riverside - Lake Elsinore Department of Social Services
07.2011 - 06.2012
Office Assistant II
County of Riverside - Lake Elsinore Department of Social Services
10.2009 - 07.2011
Diploma -
Valley Adult School
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