Winston Anthony Regis
Miami,FL
Summary
Administrative Professional experienced in optimizing office operations and enhancing customer satisfaction. Improved efficiency through effective workflow organization, schedule coordination, and precise record maintenance in both remote and in-person settings. Focused on leveraging technology for data management and team productivity while fostering strong business relationships based on integrity and reliability.
Overview
25
25
years of professional experience
Work History
Business Consultant
Island Style Tile & Bath Interiors
02.2021 - 01.2022
- Marketed and promoted business offerings, increasing visibility and driving sales growth.
- Established policies and procedures, improving operational efficiencies across the organization.
- Developed training manual to enhance employee performance and knowledge retention.
- Executed recruitment process for general manager, streamlining onboarding procedures to enhance new hire integration.
GIS Technician - 100% Remote
Grenada Electricity Services Ltd (GRENLEC)
St George, Grenada
03.2020 - 06.2020
- Executed GIS field projects remotely, ensuring project objectives met without supervision.
- Prepared and scheduled delivery of standard operating procedures to enhance operational consistency.
- Conducted Zoom meetings to develop strategic responses to COVID-19, facilitating team collaboration.
- Facilitated TeamViewer sessions to share screens and meet project deadlines.
- Created detailed maps for utility distribution and maintenance projects.
Technical Assistant - Planning & Engineering
Grenada Electricity Services Ltd (GRENLEC)
St George, Grenada
12.2009 - 05.2020
- Captured, evaluated, and managed GIS data, ensuring 100% completion of data capture and editing project.
- Created and presented detailed cartographic maps for project stakeholders, maintaining high accuracy.
- Achieved 95% completion on pole labeling project, enhancing asset tracking efficiency.
- Facilitated communication with departmental supervisors to improve collaboration on project initiatives.
- Delivered departmental presentations on processes and procedures to enhance productivity.
Customer Service Representative
Grenada Electricity Services Ltd (GRENLEC)
St George, Grenada
01.2004 - 12.2008
- Resolved customer queries, ensuring satisfaction and effective issue resolution.
- De-escalated confrontations with irate customers, restoring calm and maintaining service quality.
- Resolved billing issues by documenting interactions clearly, enhancing customer understanding.
- Reported challenges faced in the field through detailed verbal and written communication.
- Handled cases of tampered meters and addressed inaccessibility of meter access.
- Collected meter readings in the field for customer billing from 2004 to 2008.
Customer Service Representative
Grenada Electricity Services Ltd (GRENLEC)
St George, Grenada
01.1997 - 12.2002
- Resolved customer complaints through effective communication and problem-solving skills.
- Achieved effective resolution of customer issues, promoting satisfaction and loyalty.
- Managed customer inquiries regarding electricity services and billing issues.
- Assisted customers with service applications and account updates.
- Resolved customer queries and concerns with respect and courtesy, enhancing customer experience from 1997 to 2002.
Education
Certificate - PMP Project Management
Skillsuccess.com
Online06-2026
Associate in Applied Science Degree (AAS) - Geographic Information Systems
Bismarck State College
North Dakota, USA05-2013
Certified Teacher - Teaching English as a Foreign Language (TEFL)
Mytefl.com
OnlineSkills
- Billing and invoicing
- Daily reporting
- Data entry
- Document management
- Data compilation
- Data analysis
- Microsoft Office Suite
- Google Workspace applications
- Software utilization
- Remote teamwork tools
- Remote collaboration
- Client communication
- Customer service
- Phone call handling
- Phone etiquette
- Office communication
- Team collaboration
- Project coordination
- Conflict resolution
- Verbal and written communication
- Fluent communication
- Interpersonal skills
- Maintaining confidentiality
- Confidentiality awareness
- Adaptability to new technology
- Detail-oriented
- Goal-oriented mindset
- Proactive approach
- Data entry
- Document management
Further Positions Of Responsibility
- Grenada Electricity Services Ltd Management Staff Association (GMSA), Vice President, 2014 - 2020
- Grenada Electricity Services Ltd Sports Club, Vice President, 2017 - 2020
- Leo Club of St. Andrew's Grenada, President, 1996 - 2006, 1999-2000, 2000-2001
Languages
English
Full Professional
Timeline
Business Consultant
Island Style Tile & Bath Interiors
02.2021 - 01.2022
GIS Technician - 100% Remote
Grenada Electricity Services Ltd (GRENLEC)
03.2020 - 06.2020
Technical Assistant - Planning & Engineering
Grenada Electricity Services Ltd (GRENLEC)
12.2009 - 05.2020
Customer Service Representative
Grenada Electricity Services Ltd (GRENLEC)
01.2004 - 12.2008
Customer Service Representative
Grenada Electricity Services Ltd (GRENLEC)
01.1997 - 12.2002
Certificate - PMP Project Management
Skillsuccess.com
Associate in Applied Science Degree (AAS) - Geographic Information Systems
Bismarck State College
Certified Teacher - Teaching English as a Foreign Language (TEFL)
Mytefl.com