Winston Irving
Willow Street,PA
Summary
Detail-oriented specialist with 10+ years of customer service experience and proven expertise in order entry systems. Skilled in patient data management, medication order processing, and exceptional customer service delivery. Experienced with Framework and ECM systems, with a track record of maintaining accuracy in fast-paced environments while providing professional support to healthcare facilities and practitioners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Specialist - Receivables
CVS Healthcare Omnicare
03.2022 - Current
- Managed inbound customer communications regarding payment inquiries, disputes, and account issues
- Maintained accurate patient profiles and medication histories in pharmacy management systems
- Collaborated with healthcare facility staff to resolve medication discrepancies and clarify prescription orders
- Process efficiency: Processed customer payments accurately and updated account information promptly to ensure customer satisfaction
- Provided exceptional customer service via phone communication with practitioners and facility personnel
Customer Service Representative
Medtrition, Inc.
07.2018 - 01.2022
- Handled high-volume customer inquiries via phone and email with professional communication
- Demonstrated problem-solving abilities while addressing complex customer concerns
- Maintained detailed records of customer interactions and issue resolutions
- Worked effectively both independently and as part of a collaborative team
- Consistently met productivity targets while ensuring quality service delivery
Order Entry Specialist
Bioscript Infusion Services
10.2012 - 06.2018
- Entered and maintained patient information and medication orders using computerized systems
- Fielded incoming calls from healthcare providers and addressed customer service inquiries
- Reviewed and verified prescription information for accuracy and completeness
- Resolved billing and insurance issues while maintaining professional demeanor
- Trained new staff on order entry procedures and customer service protocols
Education
Bachelor of Science - Computer Science
Millersville University
Millersville, PASkills
- Quality Assurance
- Framework & ECM Systems Proficiency
- Pharmacy Management Software
- Data Entry & Database Management
- Patient Information Systems
- Electronic Health Records (EHR)
- Customer Service Excellence
- Team Collaboration & Independent Work
- Verbal & Written Communication
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Account Specialist - Receivables
CVS Healthcare Omnicare
03.2022 - Current
Customer Service Representative
Medtrition, Inc.
07.2018 - 01.2022
Order Entry Specialist
Bioscript Infusion Services
10.2012 - 06.2018
Bachelor of Science - Computer Science
Millersville University