Summary
Overview
Work History
Education
Skills
Timeline
Generic

Winston Pierce

Chicago,IL

Summary

I have worked in a supervisor capacity for CTA going on 23 years. I was able to maintain a professional working relationship with a vast majority of personnel, and customers. I have received accommodations recognizing my job performance. I am an approachable person with an outside the box thinking mentality for problem solving.

Overview

27
27
years of professional experience

Work History

Rail Service Supervisor

Chicago Transit Authority, CTA
Chicago, IL
05.1995 - Current
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, employees, and management to better understand their needs and recommend appropriate solutions for service and deliver.

Education

High School Diploma -

Westinghouse
3223 W Franklin Blvd, Chicago, IL 60624
06.1991

Skills

I was thoroughly familiar with the Authority's rules, regulations and operating procedures

I was knowledgeable of both the rail and bus system and the location of each crossover, interlocking, middle track and rail stations and their layout

I understood schedules and their applications

I had a through knowledge of the equipment and vehicles used in service area

I thoroughly knew the routes and locations of facilities for turning or rerouting trains

I had a thorough knowledge of restoration of service techniques and using them effectively and decisively

I had a thorough knowledge of the duties of an Operator, CSR, CSA, Switch worker, Tower worker and Flagger and having a general knowledge of the duties of other Rail Operations personnel, including Yardmasters

I was an exemplary role model for other employees

I restored normal conditions for the station personnel in the event of emergencies or other unusual events

I worked with police and fire department personnel as well as the general public in an efficient and courteous manner

I maintained harmonious relations with customers, CSRs, CSAs, other station personnel and supervisory/management personnel

I reported to Manager any employee who exhibits behavior suggesting the employee is unfit for duty

Timeline

Rail Service Supervisor

Chicago Transit Authority, CTA
05.1995 - Current

High School Diploma -

Westinghouse

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Winston Pierce