Winston Paul Stewart
New York,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of post-secondary education
18
18
years of professional experience
Work History
Customer Service Representative
American Airlines
New York, New York
04.2023 - Current
- Resolved passenger inquiries and complaints efficiently and courteously.
- Provided information on flight schedules, policies, and services available.
- Assisted customers with flight reservations and itinerary changes.
Wellness Specialist
Mount Vernon Police Department
Mount Vernon, NY
01.2020 - 03.2023
- Coordinated community outreach events to publicly promote wellness initiatives, increasing community awareness and participation.
- Participated in community outreach activities promoting healthier living standards, contributing to improved community health engagement.
- Assisted police officers with mental health crisis calls through de-escalation, crisis intervention, and referral to community resources, enhancing support for individuals in crisis.
Case Manager/Outreach Coordinator
Choice of NY
New Rochelle, NY
01.2020 - 03.2023
- Advocated for clients by securing treatment options and clarifying clinical statuses to enhance their care decisions.
- Provided crisis intervention support for clients in emergency situations.
- Counseled clients on community resources to address their needs effectively.
- Cultivated and sustained partnerships with community resources and service providers to improve client access to services.
Customer Service Supervisor/ Station trainer
Southwest Airlines, SWA
Baltimore, MD
01.2013 - 01.2020
- Collaborated with upper management on projects to implement new initiatives and improve departmental operations.
- Developed training materials for new hires and existing employees to enhance onboarding and ongoing education.
- Trained new staff on policies, procedures, and customer service best practices.
- Coordinated with other departments to communicate policy or procedure changes impacting customer experience.
Ramp Supervisor
AirTran Airways
Baltimore
06.2008 - 01.2013
- Supervised ramp operations and ensured timely aircraft turnaround.
- Coordinated ground crew activities to maintain safety and efficiency standards.
- Trained staff on proper equipment handling and safety procedures.
Education
Associates - Associates of Science-Criminal Justice
Baltimore City Community College
Baltimore, MD 08.2008 - 01.2010
High School Diploma - General Studies
MT. VERNON High School
Mount Vernon, NY 09.2003 - 01.2007
Skills
- Client advocacy Skilled in supporting people and connecting them with needed resources
- New York State armed-unarmed guard training
- Safety and emergency response Staying calm under pressure and responding effectively to emergencies and unexpected situations
- Skilled in writing clear, accurate, and detailed incident reports
- De-escalation Training Training in safely managing tense or crisis situations through communication, active listening, conflict reduction, and calming techniques
- Certified Protection Professional (CPP),First Aid / CPR / AED,
- Close & Open Protection Training — Trained in personal protection, threat assessment, surveillance awareness, access control, and emergency response
Timeline
Customer Service Representative
American Airlines
04.2023 - Current
Wellness Specialist
Mount Vernon Police Department
01.2020 - 03.2023
Case Manager/Outreach Coordinator
Choice of NY
01.2020 - 03.2023
Customer Service Supervisor/ Station trainer
Southwest Airlines, SWA
01.2013 - 01.2020
Associates - Associates of Science-Criminal Justice
Baltimore City Community College
08.2008 - 01.2010
Ramp Supervisor
AirTran Airways
06.2008 - 01.2013
High School Diploma - General Studies
MT. VERNON High School
09.2003 - 01.2007