Winter Alton
Nashua
Summary
Detail-oriented professional with experience in public service, healthcare, and regulated environments requiring accuracy, confidentiality, and policy compliance. Skilled in documentation review, client service, and interpreting complex procedures to support informed decision-making. Strong organizational and communication skills with experience handling sensitive information in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Services Specialist
State Of New Hampshire
11.2024 - Current
- Determine client eligibility for public assistance programs by evaluating financial, household, and situational factors in accordance with state and federal policy.
- Conduct detailed case reviews through analysis of client history, documentation, and verification materials to support accurate benefit determinations.
- Interview clients to gather information, clarify eligibility requirements, and explain complex program policies in an understandable and supportive manner.
- Interpret and apply nuanced eligibility guidelines across multiple public assistance programs while ensuring accuracy and compliance with state and federal regulations.
- Manage a high volume caseload while maintaining accuracy, confidentiality, and timely case processing in a fast-paced environment.
- Collaborated as a member of the Food Stamps Improvement Team (FIT) to implement process improvements aimed at reducing SNAP error rates.
Certified Pharmacy Technician II
St. Joseph Hospital - Nashua
05.2023 - Current
- Full-time pharmacy technician from May 2023 to November 2024; currently employed per diem with a focus in IV compounding.
- Conducted medication room and departmental audits by documenting medication discrepancies, storage concerns, and compliance issues to support patient safety and regulatory standards.
- Reviewed medication orders for accuracy, completeness, and potential concerns while collaborating with pharmacists and healthcare staff in a fast-paced and high accuracy environment.
- Performed medication reconciliation through detailed review of patient medication histories and documentation to support accurate treatment records.
- Maintained and replenished medication stock in all hospital departments, ensuring adherence to procedural requirements.
- Compound intravenous medications in accordance with sterile compounding standards, maintaining precision, accuracy, and strict procedural compliance.
Certified Pharmacy Technician
Walgreens
01.2022 - 05.2023
- Assisted patients with prescription processing, insurance concerns, and medication related questions while providing professional and empathetic customer service in a high-volume environment.
- Processed insurance claims and coordinated prior authorizations and CMS-related documentation to support accurate prescription access and billing.
- Reviewed prescription information for accuracy and completeness while collaborating with pharmacists to resolve discrepancies and maintain compliance with pharmacy procedures.
Additional Kitchen Experience
Various Employers
02.2019 - 12.2021
- Worked in fast-paced food service environments requiring teamwork, multitasking, organization, and strong time management.
Kitchen Manager/Cook
Pizza Top
03.2017 - 01.2019
- Promoted to management responsibilities at age 17, independently handling kitchen operations, food preparation, order coordination, and customer calls in a fast-paced environment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH2027
High school diploma - undefined
Milford High School
Milford, NH06-2019
Skills
- Policy and Procedural interpretation and Application
- Documentation Review and Records Management
- Case Review and Eligibility Assessment
- Client Relations and Public Service
- Confidentiality and Sensitive Information Handling
- Regulatory Compliance
- Attention to detail and Accuracy
- Organization and Time Management
- Professional Written and Verbal Communication
- Team Collaboration
Certification
- Pharmacy Technician Certification
- February 2023 to February 2027
Timeline
Human Services Specialist
State Of New Hampshire
11.2024 - Current
Certified Pharmacy Technician II
St. Joseph Hospital - Nashua
05.2023 - Current
Certified Pharmacy Technician
Walgreens
01.2022 - 05.2023
Additional Kitchen Experience
Various Employers
02.2019 - 12.2021
Kitchen Manager/Cook
Pizza Top
03.2017 - 01.2019
High school diploma - undefined
Milford High School
Bachelor of Science - Business Administration
Southern New Hampshire University
Additional Information
Authorized to work in the US for any employer