Store Leader
WINTER DEMPSEY
Unity Rd.
Hillsborough,NJ
10
years of professional experience
Retail and Customer Service Leader experienced in coaching teams to exceed sales targets and enhance client experiences. Delivered consistent improvements in team performance through effective leadership and strategic planning in fast-paced environments. Committed to achieving operational excellence in store operations, inventory control, and visual merchandising.
Work History
Store Leader
6 Months- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Addressed customer concerns promptly, fostering respectful service and adherence to dispensary policies.
- Processed sales accurately through POS systems while maintaining secure cash handling and inventory records.
- Enforced state regulations and age verification, ensuring compliance and maintaining store integrity.
- Monitored industry trends and regulations to provide informed recommendations for customers and management.
Sales and Service Lead
7 Years 1 Month- Delivers exceptional client service, creating a warm, welcoming store environment.
- Drives sales by offering personalized product recommendations that complement clients' favorites, new launches, and current trends.
- Led sales and service teams to enhance customer experience.
- Drove sales performance by managing key metrics (KPIs) such as average dollar sale, multi-world selling, and assisted selling.
- Oversaw Beauty Advisor education and skill development to achieve individual and store sales goals.
- Supports team development through coaching, feedback, and performance guidance.
- Partnered with brand representatives to plan and execute successful events, trainings, and product education initiatives.
- Manages the sales floor and daily operations; oversees arrivals, breaks, and bag checks.
- Enforces company policies, procedures, and safety standards.
- Operations Leader (2021-2023)
- Ensured inventory accuracy through daily cycle counts, AFS corrections, and partnership with Loss Prevention to reduce shrink.
- Led merchandise planning for store updates, seasonal changes, promotions, and brand animations.
- Placed and tracked supply orders while maintaining budget control.
- Oversaw shipment processing, audits, and execution with the operations team to ensure efficiency and accuracy.
- Managed product launches, ensuring team awareness of release dates and NDA compliance.
- Handled product disposals, damages, theft, expirations, off-assortment products, and transfers.
- Assisted with store operations issues including technology, fixtures, and inventory discrepancies.
- Managed cash functions: opening/closing registers, safe audits, bank deposits, and change orders.
- Provided expert beauty advice to clients for product selection.
Customer Service Supervisor
2 Years 7 Months- Led team to ensure smooth operations during peak hours, enhancing customer experience and service efficiency.
- Provides fast, friendly service while assisting customers with questions, orders, and complaints.
- Maintained clean, organized, well-stocked store, ensuring product availability and updated daily menu for customer satisfaction.
- Accountable for completing all shift responsibilities – including opening, closing, overnight, weekly, and monthly tasks.
- Enforced company policies and food safety standards, promoting a safe and compliant workplace.
- Manages fuel operations, including overseeing attendants, enforcing safety regulations, and ensuring accurate fuel deliveries.
- Processes shipments such as weekly grocery and vendor orders, daily bakery deliveries, and bulk products.
- Handles cash management, including shift audits, safe drops, lottery payouts/restocks, and change refills.
Education
High School Diploma
Skills
Sales & KPI performance
Product knowledge
Client service
Team leadership
Coaching & development
Inventory control
Shipment processing
Operations support
Policy & safety compliance
Shift management
Cash
Time management
Problem solving
Communication and multitasking
Promotional events
ADDITIONAL INFORMATION
- Freelance Artist
- Prom consultations
- SFX artist ZombieWalk 2025
Timeline
Store Leader
Unity Rd.
05.2026 - CurrentRead More
Sales and Service Lead
Sephora
03.2019 - 04.2026Read More
Customer Service Supervisor
Wawa
08.2016 - 03.2019Read More
Freehold Township High School
High School Diploma
06.2012Read More