Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wisdom Nwaiwu

Berlin,Germany

Summary

IT support engineers with expertise in providing end-user help and the ability to concisely explain intricate technical concepts. Driven to satisfy customers and able to prioritize tasks to maintain equilibrium, reduce stress, and meet SLAs.

Overview

1
1
year of professional experience

Work History

IT Support

Syncit
01.2021 - 07.2021
  • Provided first- and second-line IT support for internal colleagues.
  • Streamlined IT support processes with effective ticket management and prioritization.
  • Partner with external IT teams to troubleshoot and address platform issues.
  • Contact point for hardware and software issues.

IT Operation Intern

Cloudix
08.2021 - 02.2022
  • Asset management and IT procurement.
  • End user support and keeping up to SLA support tickets to ensure a consistently high level of service.
  • Established new users' accounts and profiles and dealt with password issues.
  • Explored new technologies and approaches to streamline internal IT process.

Education

Master of Arts - Digital Leadership

Media Design Hochschule
Berlin
03.2024

Bachelor of Science - Marketing

University of Portharcourt
Portharcourt
02.2020

Skills

IT Troubleshooting

Technical Support

Hardware and software installation

System Troubleshooting

Printer troubleshooting

Computer Skills

Communication

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Active Listener

Languages

English
German

Timeline

IT Operation Intern

Cloudix
08.2021 - 02.2022

IT Support

Syncit
01.2021 - 07.2021

Master of Arts - Digital Leadership

Media Design Hochschule

Bachelor of Science - Marketing

University of Portharcourt

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Wisdom Nwaiwu