WISEMINE MATIYABO
Houston,TX
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Living Supervisor
Systems Unlimited Inc
Iowa City, IA
01.2020 - Current
- Company Overview: A compassionate and knowledgeable Healthcare Coordinator with a robust background in client relations and healthcare management.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly and monthly meetings with team members and management to discuss upcoming tasks and project deadlines.
- Maintaining positive relationships between family members and members on each client care plan team.
- Managing and creating multiple schedules. which included staff monthly schedules, health care appointments, client activities, and outings.
- Facilitated the onboarding of new clients, managing caseloads, and ensuring smooth transitions. Also, with staff. Ensuring all initial trainings are completed and staff confidence in being able to accomplish their jobs prior to entering site.
- Delivered ongoing training to address staff needs, ensuring compliance with company policies and procedures.
- Trained as a Medication Manager and able to administer Schedule 2 medications. Organized and completed medication audits, working with the pharmacy to ensure accuracy. Obtaining my CNA, becoming proficient with medical equipment such as Hoyer lifts, electric feeding machines, suction machines, and blood draws. Collection for labs, catheter, and Ostomy care.
Program Manager
Right At School LLC
Katy, TX
08.2024 - 10.2024
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Maintained accurate records of attendance, student behavior, and other relevant information.
- Ensured that all necessary supplies were available for each activity or event.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
- Assisted teachers with classroom management techniques to ensure an orderly learning environment.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
Certified Nursing Assistant
Windmill Manor
Coralville, IA
06.2024 - 08.2024
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Direct Support Professional
Systems Unlimited Inc
09.2019 - 01.2020
- Engaged clients in recreational activities to build independent living skills
- Transported clients to appointments and errands, providing coaching for daily living skills development
- Tracked and reported client progress, supervised medication administration, and supported personal hygiene activities
Child Care Director
Little Creations Academy
Iowa City, IA
12.2018 - 06.2019
- Recruited and trained educators and support staff, improving program success
- Collaborated with parents and staff to address student behavioral and learning issues
- Maintained compliance with applicable codes and procedures, enhancing the learning environment
Supervisor
Community Serving Community Child Care Center
Iowa City, IA
01.2018 - 09.2018
- Managed a class of 15-25 students, creating and enforcing a hands-on curriculum
- Established and maintained a food program, ensuring proper nutrition for students
- Monitored expenses and resource utilization to meet budgetary targets
Member Service Representative
University of Iowa Credit Union
Coralville, IA
06.2017 - 12.2017
- Promoted bank products and services, meeting or exceeding sales goals
- Assisted customers with account management and financial decisions
- Secured funds and maintained optimal financial controls
Account Receivable Specialist
Medirevv
Coralville, IA
03.2012 - 06.2017
- Reviewed and managed patient accounts to ensure timely and accurate processing of claims and payments
- Processed and submitted medical claims to insurance companies, following up on denials and rejections to ensure maximum reimbursement
- Communicated effectively with patients, insurance providers, and medical professionals to resolve billing issues and discrepancies
- Reconciled accounts receivable balances, ensuring all payments were correctly applied and accounted for
- Generated detailed financial reports, including aging reports and account summaries, to monitor and track outstanding balances
- Maintained compliance with HIPAA regulations and patient confidentiality requirements at all times
- Implemented improvements in the billing process, reducing the average accounts receivable days outstanding by 15%
- Provided training and support to new team members on billing procedures and software usage
Education
High School Diploma -
Lawrence High School
Fairfield, ME06.2006
General Studies -
Southern Maine Community College
South Portland, MESkills
- Client Relationship Management
- Excellent Interpersonal Communication
- Staff Training and Development
- Problem-solving and Critical Thinking
- Organizational and Time Management
- Proficiency in Microsoft Office (Word, Excel)
- Staff Management
Certification
- Certified Nurse Assistant
- Certified Medication Manager
- CPR, First Aid, and BBP Certified (American Heart Association)
- Director Training: The Basics (Pro Solution)
- Safeguard Classes (12 hours)
- CACFP Training (10 hours)
- Essentials Child Care Preservice Online Series (10 hours)
- Mandatory Adult Abuse Reporting Training
References
- Noel Amos, wm333amos@gmail.com, People Operations Manager
- Dakota White, whitedakota16@gmail.com, Technical Search Analyst
Timeline
Program Manager
Right At School LLC
08.2024 - 10.2024
Certified Nursing Assistant
Windmill Manor
06.2024 - 08.2024
Support Living Supervisor
Systems Unlimited Inc
01.2020 - Current
Direct Support Professional
Systems Unlimited Inc
09.2019 - 01.2020
Child Care Director
Little Creations Academy
12.2018 - 06.2019
Supervisor
Community Serving Community Child Care Center
01.2018 - 09.2018
Member Service Representative
University of Iowa Credit Union
06.2017 - 12.2017
Account Receivable Specialist
Medirevv
03.2012 - 06.2017
High School Diploma -
Lawrence High School
General Studies -
Southern Maine Community College
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