Wislyne Toussaint
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Pharmacy Technician
AssistRx
10.2025 - Current
- Processed and filled prescriptions accurately, ensuring compliance with pharmacy regulations.
- Assisted in inventory management, optimizing stock levels through regular audits.
- Educated patients on medication usage and potential side effects, enhancing customer satisfaction.
- Collaborated with pharmacists to resolve prescription issues, maintaining workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Patient Access Specialist For HIV Patients
AssistRx
11.2024 - 10.2025
- Complied with established confidentiality standards under HIPAA regulations.
- Ensured swift resolution of patient issues while maintaining a high level of professionalism.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Addressed distressed patient issues empathetically while upholding professionalism.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Technician
Walgeens pharmacy
12.2023 - 11.2024
- Managed inbound calls, answering questions from customers and healthcare professionals.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Engaged with medical staff to confirm prescription details, maintaining accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
Education
Associate of Arts -
Valencia College
Orlando, FL05.2026
High school diploma -
North Miami Beach Senior High School
Miami, FL06.2022
Skills
- Cashiering
- Customer Service
- Cleaning Experience
- Computer skills
- Call center
- Communication skills
- Pharmacy Technician Experience
- Retail Sales
- Microsoft Outlook
- Typing
- Prescription Filling
- Workflow Optimization
- Insurance Billing
- Billing support
- Problem-solving skills
- Processing payments
- Verifying orders
Certification
- HHA, 06/01/22
- CPR Certification, Present
- First Aid Certification, Present
- Pharmacy Technician License, Present
Languages
Haitian Creole
Native or Bilingual
Timeline
Pharmacy Technician
AssistRx
10.2025 - Current
Patient Access Specialist For HIV Patients
AssistRx
11.2024 - 10.2025
Pharmacy Technician
Walgeens pharmacy
12.2023 - 11.2024
High school diploma -
North Miami Beach Senior High School
Associate of Arts -
Valencia College