Withney Francis
Miami,FL
Summary
I am an ambitious and reliable Patient Care Technician eager to transition into a new field where I can apply my transferable skills. My experience in fast-paced retail environments has equipped me with strong leadership, operational, and communication skills. I have a proven track record of driving team performance, enhancing customer satisfaction, and streamlining processes through effective inventory management and staff training.
I am a positive, results-driven, and customer-focused individual with a keen understanding of operational efficiency and sales techniques. I am confident that my skills and experience would enable me to make a significant contribution to your organization. I am eager to learn and develop further in a new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Blue Angels Nurses Uniforms
Miami, FL
03.2024 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Exhibited excellent people skills during interaction with employees and customers.
- Maintained exceptionally clean, and customer-friendly environment
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
HHA
Granny Nannies Licensing Group
Miami, FL
11.2023 - 06.2024
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Constructed cognitively stimulating activities.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Summer Camp Instructor
Citi Kids Summer Camp
Miami, FL
05.2023 - 08.2023
- Enhanced camper experience by developing creative and interactive activities tailored to their interests.
- Adapted quickly to unforeseen circumstances or challenges, demonstrating resilience and flexibility in maintaining high-quality programming for campers despite obstacles.
- Planned and delivered interactive crafts and activities to groups of 12 kids.
- Supported camper emotional well-being by creating safe spaces for open dialogue and offering compassionate guidance when needed.
- Fostered a positive environment for campers with diverse backgrounds, ensuring inclusivity and respect among all participants.
- Expanded camper skillsets with engaging workshops, fostering personal development and confidence building through hands-on experiences.
- Reduced conflicts among campers by implementing effective behavior management strategies that promoted cooperation and understanding within groups.
- Created lesson plans and led hands-on group projects for kindergarten -4th grade students.
- Promoted wellness and self-care by incorporating physical activities and mindfulness exercises into daily programming, supporting camper well-being holistically.
- Taught kids ages 4 to 8 rules and gameplay of different sports.
- Contributed to camp culture by actively participating in staff meetings and events, fostering camaraderie among team members for a positive work environment.
- Built positive and productive relationships with students and parents to further program objectives and overall success.
- Educated children on S.T.E.M subjects which stands for Science, Technology, Engineering and Math subjects.
- Modeled appropriate behavior to help children develop decision making, problem-solving and other essential life skills.
- Fostered student curiosity and interest through creative hands-on activities.
Team Leader
Crocs
Miami, USA
07.2021 - 12.2022
- Assign and monitor tasks assigned to team members
- Serve as the main point of contact for complaints and provide adequate solutions within an appropriate time frame
- Assist with store inventory management and restocking when inventory is low
- Create and maintain a safe work environment by upholding safety regulations
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Manager
IT'SUGAR
Miami, FL
06.2021 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Work Study Intern
Florida Career College
Hialeah, USA
02.2021 - 08.2021
- Assisted with campus event setup, organization and cleanup
- Assist with assigned departmental tasks
- Provided quality customer service to students by creating a welcoming environment
Cashier/Waitress
Salsa Fiesta
Miami, USA
08.2019 - 11.2019
- Promoted quality service to customers to increasing referrals and walk-in business
- Bussed and reset tables per shift to maintain dining and work areas clean
- Monitored guests and reported concerns to management to provide appropriate solutions
- Shared knowledge of menu items enabling customers to make personal decisions
Education
Patient Care Technician - Hospitality
Florida Career College
Hialeah08.2021
Skills
- Bilingual in English and Spanish
- HIPAA
- OSHA
- MSDS
- Medical Ethics
- Teamwork
- Assisting with physical examinations
- Vital signs
- Wound Care
- Dressing
- Aseptic techniques
- Merchandise display
- Sterile techniques
- Store operations
- Customer engagement
- Retail operations
- Marketing strategy
- Cash reconciliation
- Sales monitoring
- Computer skills
- Teamwork and collaboration
- Customer service
- Customer relationship management
- Work Planning and Prioritization
- Problem resolution
- Team leadership
- Managing operations and efficiency
- Negotiation and conflict resolution
- Emergency response
- Needs assessment
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing task with accuracy and efficiency.
- Documented and resolved Issues which led to Results.
Certification
- BLS
- CPR
- First Aid
- AED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Interests
- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Virtual Reality
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Participating in cultural exchange programs and homestays
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Food Tourism
- Volunteer Travel
- Historical Exploration
- Enjoy creating and following travel blogs and vlogs
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in local clean-up initiatives
- Adventure Travel
- Road Trips
- Train Travel
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Volunteering
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Playing Sports
- Gardening
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
- Fundraising Events
- Advocacy Campaigns
- Youth Development Programs
- Environmental Conservation Projects
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
- Regularly practice mindfulness and meditation for overall wellness
- Committed to improving personal fitness through regular participation in sports
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Enjoy participating in [activity] for overall physical and mental well-being
Timeline
Retail Assistant Manager
Blue Angels Nurses Uniforms
03.2024 - Current
HHA
Granny Nannies Licensing Group
11.2023 - 06.2024
Summer Camp Instructor
Citi Kids Summer Camp
05.2023 - 08.2023
Team Leader
Crocs
07.2021 - 12.2022
Manager
IT'SUGAR
06.2021 - 08.2021
Work Study Intern
Florida Career College
02.2021 - 08.2021
Cashier/Waitress
Salsa Fiesta
08.2019 - 11.2019
Patient Care Technician - Hospitality
Florida Career College