Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
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Witney Ermius

North Lauderdale,FL

Summary

Senior Program/Account Manager with extensive experience in leading cross-functional teams, strategic planning, and stakeholder communication. Proven track record of aligning project objectives with organizational goals, optimizing processes, and managing budgets effectively. Adept in data analysis, supply chain management, and risk management.

Overview

9
9
years of professional experience

Work History

Program Manager

Argo Turboserve Corporation
08.2022 - Current
  • Led cross-functional teams to deliver $5 million programs on time and within budget, optimizing resources to achieve a 15% improvement in operational efficiency.
  • Increased stakeholder engagement by 20% through regular, detailed status updates
  • Developed and executed strategic plans, achieving milestones 10% ahead of schedule
  • Managed daily program operations, ensuring adherence to policies and regulations, which led to a flawless 100% audit success rate.

Billing/Collections Analyst

MEDNAX
02.2020 - 08.2022
  • Managed client accounts, improving customer satisfaction by 25% through timely and accurate invoicing
  • Reduced financial discrepancies by 30% through regular audits and process improvements
  • Implemented collection strategies that reduced outstanding receivables by 40%
  • Collaborated with cross-functional teams to resolve client issues within 24 hours.

Multi-Department Specialist

Global Protection Products
10.2018 - 02.2020
  • Streamlined office processes, resulting in a 30% improvement in operational efficiency
  • Prepared and delivered status reports, contributing to 95% on-time project delivery
  • Identified and documented software defects, reducing issues by 20%
  • Provided support across multiple departments, increasing team productivity by 15%.

Shift Leader Manager

Racetrac
03.2015 - 11.2018
  • Optimized team scheduling and task delegation, increasing efficiency by 20% and reducing costs by 10%
  • Managed inventory levels, reducing waste by 15% and increasing profit margins by 10%
  • Oversaw cash handling procedures, reducing discrepancies by 25%
  • Collaborated with senior management to develop strategies that improved store performance, driving revenue growth by 15%.

Office Manager

Henrique Production & Design DBA Marine Designs In
06.2016 - 10.2018
  • Implemented efficient filing systems, reducing administrative errors by 20%
  • Delegated tasks effectively, leading to a 15% increase in team productivity
  • Monitored budgets, resulting in a 10% reduction in operational costs
  • Facilitated interdepartmental communication, maintaining a 95% employee satisfaction rate.

Education

Bachelor of Arts in Human Resources Management -

Florida International University
Miami, FL

Skills

  • Account Management
  • Billing & Collections
  • Data Analysis
  • Supply Chain Management
  • Sales
  • Process Improvement
  • Team Leadership
  • Stakeholder Communication
  • Multi-Department Coordination
  • Risk Management
  • Inventory Management
  • Customer Service
  • SAP
  • Microsoft Excel

Timeline

Program Manager

Argo Turboserve Corporation
08.2022 - Current

Billing/Collections Analyst

MEDNAX
02.2020 - 08.2022

Multi-Department Specialist

Global Protection Products
10.2018 - 02.2020

Office Manager

Henrique Production & Design DBA Marine Designs In
06.2016 - 10.2018

Shift Leader Manager

Racetrac
03.2015 - 11.2018

Bachelor of Arts in Human Resources Management -

Florida International University

Hobbies

  • Volunteering
  • Sports
  • Cooking
  • Reading
  • Gardening
  • DIY Projects
  • Outdoor Activities
  • Yoga
  • Technology Enthusiast

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Witney Ermius