Summary
Overview
Work History
Education
Skills
Timeline
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Wittie Myrthil

East Providence,RI

Summary

Detailed pharmacy assistant with several years of hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Well-versed in locating items for customers, maintaining and updating patient profiles and ordering and labeling stock of medication. Recognized for going above and beyond to maintain customer service standards.

Goal-oriented pharmacy assistant operates well in fast-paced, high-volume environments. Knowledgeable of state and federal guidelines for pharmacy operations and controls. Works well with patients and providers.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience

Work History

Pharmacy Assistant-remote

CVS Pharmacy
East Providence, RI
01.2019 - Current
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
  • Resolved customer complaints promptly in a professional manner.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Answered customer questions about prescribed and OTC medications.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
  • Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy
  • Virtually assist customers and other advisors over the phone, email, and on the web with
    billing/insurance verification, product, or service questions
  • Experience working in healthcare environment
  • Excellent communication skills spoken and written English

Education

High School Diploma -

Gilman High School
Pawtucket, RI
06-2014

Skills

  • Preparing bulk medications
  • Insurance collaboration
  • Submitting insurance documents
  • Verifying orders
  • Processing payments
  • Insurance Verification
  • Resolving customer issues
  • Resolving Complaints

Timeline

Pharmacy Assistant-remote

CVS Pharmacy
01.2019 - Current

High School Diploma -

Gilman High School

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Wittie Myrthil